Homebuilder analytics platform to improve customer experience strategy

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The Homebuilding Hot Seat: How to "Really" Use Customer Feedback to Improve Operations

Harnessing Customer Feedback: Strategies for Operational Success

Your customers are one of your best sources of information on how to improve operations and get - yes - more homebuying customers. But - how do you go about collecting that feedback from your customers? When do you get it? And what can you "really" do with that feedback to improve operations? Join in as Tim Bailey with ECI Avid CX takes his place in the Hot Seat.

In the Hot Seat

Tim Bailey

Director of Operations

Tim has spent most of his career in the building industry, starting at 16 years old working summers in construction. He earned his Bachelor of Science degree from Wilfrid Laurier University in Waterloo, Ontario and has worked as a carpenter, project manager, new home sales specialist, and vice president for a multi-division builder. As Chief Strategy Officer of Avid Ratings, Tim helps the building industry leverage research, data and innovation to create customer experience excellence.