Why attend our Connect Customer Conference?
Maximize your investment
Get the most out of your time and investment with:
- Hands-on training - Send the people who work with the software daily so they can talk with our experts and improve their use.
- Best practice sharing - Learn best practices from experts who have been in the industry for decades and work with businesses like yours every day.
Stay ahead of competition
Understand what is happening in the world around you, how it impacts your business, and how you can use it to your advantage. You won't want to miss:
- Hot trends - Hear from experts about what is shifting in your industry and AI, and how they will make a difference for your business.
- ECI news - Be the first to learn how we are using trends to drive our business direction and product development.
Create valuable connections
Build valuable relationships with industry experts and professionals just like you through:
- Peer networking - Connect with other ECI software users in your field to share ideas and best practices.
- The expo hall - Meet with technology leaders to hear what's new in the market and what opportunities there are to add value to your business.
Get ready for the event of the year!
What past attendees say:
Found great value in the training sessions
Plan to attend again in 2026
Approval rating of the overall conference
“The conference was a great time and I feel like I gained some insight I didn’t have before.”
“This was the first time I have attended an ECI Conference. Overall it was a great experience and enjoyed it! I thought was nice was hearing from other people who use the same software to hear about their tips/tricks etc.”
“I was extremely pleased with my first experience at this conference! It was great to meet many of the ECI team members in person. I gained vital knowledge about my industry as a whole, as well as tips, tricks, and 'How to' with our ERP system.”
“I always recommend the Connect Conference to others. It gives you time away from your company to learn. Bring your employees, as many as you can spare, because I promise you there are questions you won't ask sitting in your office, that you ask when your at Connect.”
The venue
Whether you’re joining us just for the conference or extending your stay to experience all Las Vegas has to offer, The Cosmopolitan Resort of Las Vegas is a destination like no other. This modern luxury resort blends bold style with unforgettable experiences like world-class dining from celebrity chefs, vibrant nightlife, rooftop pools overlooking the Strip, and breathtaking views from every angle. With endless entertainment at your doorstep and all the energy of Las Vegas just steps away, the Cosmopolitan Resort is sure to leave a lasting impression.
An ECI room block at the host hotel will be offered to all attendees at a rate of $229/night (plus tax) and includes a discounted resort fee of $25/night. The room block window and link to reserve your room will open in early 2026.
Your questions, answered!
General questions
What is the ECI Connect Customer Conference?
Our Connect Customer Conference is a unique, in-person event held every two years at various locations around the United States. ECI customers come together to network with each other, get product training, learn industry and software best practices, build relationships with ECI team members, get inspired, and have some fun.
Each conference allows attendees to get intensive training on their software and all business aspects, from sales and marketing to legal and HR. As an attendee, you will have the opportunity to build connections not only within your networks but also across all represented industries, including building and construction, hardware, field service, distribution, and manufacturing.
Why should I attend the ECI Connect Customer Conference?
Attending ECI Connect is your chance to level up your business. You’ll get hands-on training, insider previews of new product features, and real-world strategies from industry experts and fellow ECI users. It’s the best way to strengthen your skills, solve everyday challenges, and bring back fresh ideas that drive measurable results. Plus, you’ll build valuable connections with peers, partners, and the ECI team that you can lean on long after the conference ends.
When and where is the next ECI Connect Customer Conference?
The next ECI Connect Customer Conference will be held November 16-18, 2026, at the Cosmopolitan Resort of Las Vegas in Nevada.
Who should attend the conference?
The ECI Connect Customer Conference is for you, the users of ECI’s products and business solutions, which include AvidCX, AvidWarranty, Bolt, BuildTools, Davisware, DDMSPLUS, Deacom, e-automate, EvolutionX, Homekeep, Insearch, JobBOSS², JobBOSS, Lasso CRM, LotVue, Khameleon, M1, MarkSystems, Printanista, Red Falcon, RockSolid MAX, and Spruce. Over the years, we have built a program designed to fit the training needs of various experience levels, departments, and manager levels to help your company get the most out of its software investment. Below are just a few of the team members who will see great value in attending the user conference:
- Power users - Power users are those employees who use the software extensively and deeply understand its capabilities. They can benefit from attending our user conferences to learn about new features and best practices and to network with other power users to share tips and tricks.
- New users - New users can learn about the basics of the software and get help from more experienced users and ECI team members. They can also learn about new features and best practices.
- Executives - Executives and decision-makers can learn about new ways to use software to improve their business's efficiency and overall profitability. At the expo hall, they can engage with new software solutions specific to their industry that can give them a bigger competitive advantage.
- IT professionals - IT team members will have a unique opportunity to network with other IT professionals to share tips and tricks, learn about different ways to use software, and get support. They will also benefit from in-person software training to help improve their company's efficiency and productivity with their ECI software.
- Accounting professionals - Accounting pros can learn about new or untapped opportunities to improve accounting efficiency and accuracy. They will also have many opportunities to network with other accounting professionals to learn from their experiences, expertise, and tips on using the software.
What is the attire for the conference?
Plan to dress in business casual attire during the day for your sessions and sports coats or business casual attire for our Welcome Reception. Don't forget to wear your name badge to all conference events, meals, and sessions.
Will there be an event app where I can see my agenda?
Yes, the Connect Customer Conference Event app will be released in the Fall of 2026 and will be your indispensable guide to building your personalized schedule, navigating your way onsite, and finding information about the hotel, event announcements, meal locations, and more.
Is this conference open to international travelers?
Absolutely! Our Connect Customer Conference is open to international travelers who abide by regional travel restrictions and guidelines.
Whom do I contact with questions?
Send all questions to conference@ecisolutions.com.
Registration
How do I register?
Registration will open in early 2026. Sign up to be one of the first to know and get updates.
How much will registration be?
Registration pricing for our 2026 Connect Customer Conference has not been released yet. We plan to share full pricing details in early 2026.
If you need to submit costs for budgeting purposes, you can use last year’s pricing as a reference:
- Early Bird
- Individual: $1,299
- Group (3+): $1,149
- Regular
- Individual: $1,549
- Group (3+): $1,399
- Pre-Conference Workshops: $399 per person
- Guest Rate: $399 (no sessions)
What does the ECI Connect Customer Conference registration pass include?
With your registration, you get:
- Admission to the General Session and Celebrity Keynote Speaker
- Industry-specific General Sessions and training sessions of your choice
- Access to the Vendor Expo, Tech Lab, and Customer Service Center
- Welcome Reception on Monday, November 16, 2026
- Conference meals and breaks:
- November 16 – Welcome Reception
- November 17 – Breakfast, breaks, and lunch
- November 18 – Breakfast and breaks
Will there be a Vendor Expo?
Yes, we have invited all our vendors to participate. These vendors will be a cross-section of each industry, including manufacturing, building supply, home construction, office technology, service management, distribution, ecommerce, credit card processing, and sales and business intelligence.
If your company is interested in being part of our expo, check out our sponsorship options and reach out to our team (conference@ecisolutions.com).
Sessions
What type of sessions will be offered at the conference?
Connect offers a wide range of sessions designed to help you get the most out of your investment in ECI’s software solutions. You’ll find product-focused sessions and use cases that dive deep into functionality, workflows, and best practices, giving you practical tools to bring back to your business.
In addition, we feature broader business sessions on topics like legal, marketing, leadership, and change management. These sessions provide valuable insights that apply across industries and roles. This mix ensures that every attendee, from daily users to executives, walks away with actionable knowledge and strategies.
Are topics only about the software I use?
No way! We have a lot of industry trend topics planned for you, as well as general business resource sessions. Some examples of these sessions include:
- Automation and AI
- Data security
- Change mangement
- Marketing best practices
- Strengthening the customer experience
- ... much, much more!
Other than sessions, what else will be available to me?
During our three-day conference, we will have many opportunities for networking and training. This includes:
- An Expo Hall - Designed to be more than a place to discover new products and solutions, our Expo Hall is a hub of valuable insights and networking opportunities. Here, attendees can connect with our experts, partners, and customers to gain the knowledge and insights that can help them optimize their software investment.
- A Tech Lab - A unique opportunity for attendees to sit down in person with our product experts to strategize and improve their day-to-day use of the software.
Sponsors
Where can I find out more information about how I can sponsor the event?
Our Sponsor Prospectus will be available soon. Please email conference@ecisolutions.com if you have any questions.
What types of companies typically sponsor this event?
Our sponsors include a mix of strategic partners, solution providers, and companies that offer complementary products and services to our customers. These organizations share our commitment to helping businesses grow and operate more efficiently. While many sponsors have existing alliances with ECI, we also welcome companies that bring added value to our customers and the broader Connect community. This diverse sponsorship mix ensures attendees can discover a wide range of solutions that support their success.
How do I secure my sponsorship?
Our Sponsorship Prospectus, which includes packages for various budgets, will soon be available. To secure your sponsorship, please email conference@ecisolutions.com.
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