What is e-automate?
e-automate is ECI’s ERP (enterprise resource planning) system built for office equipment dealers. It centralizes operations like sales, service, and finance, helping businesses run more efficiently.
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Why 95% of Elite Dealers Trust ECI ERP Solutions
Celebrating The 2024 Elite Dealers
Summary: Most top-performing office equipment dealers—95% of the 2024 Elite Dealers—run their businesses with ECI ERP software and device monitoring tools. Why? Because these solutions help them fight flat growth, cut inefficiencies, keep customers happy, and stay competitive in a tough market.
Affinity Business Communications, the publisher of ENX Magazine and ENX The Week in Imaging, recently revealed their list of the 2024 Elite Dealers in our industry. Congratulations to the top performers who have risen above industry challenges and demonstrated resilience, innovation, and an unwavering commitment to customer service. We are particularly proud that many of these Elite Dealers are harnessing the power of ECI's cutting-edge ERP and device monitoring software to drive their success.
Did you know?
95% of the 2024 Elite Dealers manage their businesses with ECI solutions.
Most use e-automate, our trusted ERP, and Printanista for device monitoring. These tools help dealers thrive in a competitive and mature industry by:
- Adapting to changing customer demands.
- Expanding service offerings.
- Streamlining operations for growth.
Two decades of partnership
For 20+ years, ECI has helped dealers navigate change in office technology. Our tools—especially e-automate ERP and Printanista device monitoring—play a critical role in keeping daily operations smooth, efficient, and profitable.
Real-World Challenges Solved:
- Flat Growth & Reduced Volumes: e-automate drives sales insights and contract profitability to keep revenue strong.
- Operational Inefficiencies: Our ERP platform automates back-end processes, while device monitoring helps service teams respond faster with real-time data.
- Customer Retention & Satisfaction: Integration between e-automate and Printanista anticipates issues and ensures clients experience minimal downtime.
- Competition & Diversification: Tools like EvolutionX ecommerce (fully integrated with e-automate) allow dealers to open online storefronts, diversify offerings, and capture new revenue streams.
Why this matters (What it means in practice)
Think of ERP software as the central nervous system of a dealership. It connects sales, service, finance, and customer support into one streamlined workflow. Pair it with device monitoring, and you’re not just reacting to issues—you’re preventing them.
For dealers, this means:
- Less wasted time. Automated tasks replace manual busywork.
- Smarter decisions. Data insights guide strategy, not guesswork.
- Stronger loyalty. Customers stay when service is fast, reliable, and proactive.
Summary: ECI is trusted by nearly every Elite Dealer because our ERP and device monitoring solutions deliver real results—growth, efficiency, customer satisfaction, and competitive edge.
FAQs
How does Printanista work?
Printanista is a device monitoring platform. It gives service teams real-time visibility into devices, enabling proactive maintenance and reducing downtime for customers.
What’s the best way for a dealer to stay competitive?
The best strategy is to adopt technology that automates operations and expands revenue streams. With tools like e-automate and EvolutionX ecommerce, dealers can move faster and smarter in today’s digital market.
How do ERP and device monitoring help with customer satisfaction?
They allow dealers to anticipate problems before customers even notice them, provide quick resolutions, and keep equipment running smoothly—all of which build loyalty.
Why does ERP matter in practice?
Think of ERP like a control tower at an airport: it coordinates all the moving parts so everything runs on time. Without it, operations become disorganized and less reliable.
By Susan Scurry
Global Product Marketing Manager
Susan Scurry is a passionate advocate for technology solutions that empower businesses. With over 20 years in the software industry, wearing both product management and product marketing boots, her expertise spans office technology, field service, and skilled trade contractors, helping to bridge the gap between product and market needs.
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