Introducing ECI Deacom Quality Events Reporting

As a food and beverage batch manufacturer, you are focused on quality every day.  We all know that even a minor glitch in a production run can ripple all the way down to the consumer experience. And it takes precious time to track the source of the problem, then alter the process, so it does not happen in the future.  

For example, as a consumer, I recently encountered a quality problem with a single-serving packaged pancake mix. The mix contains carob chips, which add a little pizzazz rather than plain old pancake mix. Recently, the carob chips in the pancake mix were stuck together in the dry mix, so much so that I needed to take extra time to separate the chips with a fork before adding water. This takes the convenience out of the packaged pre-mix, when I am already stretched for time in the morning.  

Most likely, the pancake mix supplier or the downstream contract process manufacturer is speeding up the carob chip production run that creates the mix. Perhaps the carob chips are not being dried adequately, hence why they are sticking together. Or perhaps there is a temperature control problem somewhere in the process? 

While this may seem to be a minor issue, from a consumer’s standpoint, it is not. To save time, consumers may consider switching to a different brand of pancake mix, particularly if the issue remains unresolved. This is where customer loyalty and sales can be affected permanently. 

In today’s competitive manufacturing environment, quality isn’t optional, even on the little things—it’s essential.  

That’s why ECI Deacom is introducing Quality Events Reporting in release 17.03. Quality Events Reporting is a powerful new feature in our ERP platform designed to give you complete visibility and control over every quality-related issue in your operation. 

• Track every quality event in one place

From product non-conformances to customer complaints, supplier issues, and safety incidents, Quality Events centralizes all critical information. Every event is recorded with full detail—dates, sources, type, responsible users, and corrective actions—ensuring nothing slips through the cracks.

• Link events to business records 

Easily connect quality events to related records such as jobs, purchase orders, sales orders, vendors, or items. This creates a 360° view of cause and effect, helping you identify patterns and prevent recurring issues. 

• Configurable and user-friendly 

Every manufacturer is unique. That’s why Quality Events Reporting includes user-defined fields and flexible forms, allowing you to tailor the system to your processes—whether that’s tracking safety incidents, preventive actions, or regulatory compliance requirements. 

• Smarter reporting, faster insights 

With a built-in Quality Event Summary and detailed reports, you can monitor open vs. closed events, overdue actions, line-level details, and linked records. Powerful search and drill-down tools make it easy to find exactly what you need, allowing you to turn data into action. 

• Role-based security and document control 

Maintain accountability with role-based permissions for viewing, editing, and status changes. Attach documents directly to events and lines, ensuring that corrective actions, audit trails, and compliance documentation are always ready at your fingertips. 

• Reduce risk of repeat issues with clear traceability
• Empower teams with visibility and accountability
• Improve customer satisfaction by responding faster and smarter 

With Quality Events Reporting, you don’t just react to problems—you prevent them from happening again. 

ECI Deacom introduces the powerful Quality Events Reporting feature in its ERP platform (release 17.03.009) to help batch manufacturers gain complete control over non-conformances and facilitate effective corrective actions. The system addresses this by enabling manufacturers to track every quality event in one centralized place, linking them seamlessly to related business records (jobs, POs, vendors) to provide a 360° view of cause and effect. With its configurable nature, role-based security, and built-in reporting tools that deliver faster insights into open/closed events, the solution empowers teams with visibility and accountability to optimize processes and reduce the risk of repeat issues, shifting the focus from simply reacting to problems to actively preventing them.