Is Your Tech Stack Holding You Back?

B2B distributors can’t afford inefficiencies, yet many rely on outdated, disconnected systems that slow operations, frustrate customers, and drain revenue. Picture customers struggling with orders due to inaccurate inventory, sales reps buried in manual quoting, and support teams overwhelmed by routine inquiries. A modern tech stack streamlines workflows and enhances the buying experience, while failing to upgrade leads to lost sales, higher costs, and churn.

In this blog, we’ll uncover the hidden costs of a poor tech stack and how the right technology fuels growth, profitability, and loyalty. If this is a burning topic for you, join the upcoming webinar from Distribution Strategy Group: Is Your Tech Stack Helping or Hurting Your Business?

Slower order processing and lost sales

Without an integrated ERP and ecommerce platform, inventory inaccuracies lead to stockouts, backorders, and lost customers. Manual order processing slows down fulfillment, causing delays that send buyers to competitors.

Cost impact: Increased abandoned carts, fewer repeat purchases, and potential revenue loss from frustrated buyers.

High operational costs and wasted resources

Distributors managing orders, customer service, and invoicing manually waste valuable time on repetitive tasks that could be automated with self-service portals, payment automation, and warehouse management tools.

Cost impact: Increased labor costs, inefficient workflows, and slower cash flow due to delays in invoicing and payment collection.

Poor customer experience and churn

Today’s buyers expect real-time order tracking, personalized recommendations, and fast support—capabilities only possible with a well-integrated CRM, analytics tools, and marketing automation. Without them, customers experience slow service, inaccurate information, and a lack of engagement, leading to high churn rates.

Cost impact: Lost customer loyalty, declining repeat business, and lower lifetime customer value.

Disjointed pricing and quoting hurts margins

Sales teams struggle to provide accurate, competitive quotes without dynamic pricing and quoting tools. Manual calculations lead to pricing errors that either cut into margins or result in lost deals.

Cost impact: Pricing inefficiencies that eat into profitability and make it harder to compete.

Shipping delays and increased logistics costs

Distributors struggle to optimize delivery routes, compare carrier rates, and track shipments without automated shipping and logistics tools. This leads to higher shipping costs and late deliveries that damage customer trust.

Cost impact: Increased freight expenses, late penalties, and lost customers due to unreliable service.

Is your tech stack helping or hurting your business?

Join us for The Distributor’s Technology Dream Stack webinar with Distribution Strategy Group on Feb. 12, 2025, at 9 a.m. PT/noon ET to discover the tools that can transform your operations, boost efficiency, and drive profitability.

What You’ll Learn:

• The must-have technologies for a modern, scalable distribution business
• How to integrate CRM, ecommerce, and automation tools for max ROI
• Success stories from distributors who leveled up their tech stack