Carol Smith

Carol Smith is an award-winning columnist for Custom Home Magazine and has written dozens of articles for such publications as Builders Management Journal, Premier Homes, Building Homes and Profits, BUILDER, and Professional Builder magazines. She developed the original curriculum for the Home Builders Institute's CGB and CGR approved full day Customer Service course and wrote the Home Address newsletter for over 20 years. Over a customer service books she wrote were published by NAHB and three of them are still available through builderbooks.com.She has performed over 700 buyer orientations, held the posts of warranty manager, superintendent, custom home sales manager, mortgage loan officer, and vice president of customer relations.