PCI Compliance: What It Is and Why Your Business Depends on It

How to Get Your Business Optimized for Local Search

Understanding the Value of Emotional Intelligence in Customer Service

Supporting Nonprofits Is Essential to Communities, Businesses, and People

10 Ways to Differentiate Your Business from the Competition

No matter which business you are in, at some point you will worry about competitors. How can you differentiate yourself, your product, or the services you provide when...

An Explanation of the Theory of Constraints in Simple Terms

I have written extensively in my books, articles, and blog posts about a concept referred to as the Theory of Constraints (TOC).

Creating Customer Loyalty

Many businesses speak the language of customer service/customer retention, but in practice, creating true customer loyalty often takes a back seat to gaining new customers.

Marketing for SMBs Doesn’t Have to be Hard: Promote Your Business without Blowing Your Budget

What’s unique about your company? What makes you different from your competition? The quality of the products you offer? Maybe.

Credit Card Processing for Merchants: NFC—What Is It and How Does It Work?

NFC is a term associated with payment processing and stands for Near Field Communication. It is basically "contactless" payment processor technology.

Small Business Planning—How to Create a Quick and Effective Strategic Business Plan: Part 3

In my first two posts in this series, I explained the purpose and basic structure of the Goal Tree, and how to construct a Goal Tree.

Essential Tips for Entrepreneurs

Small Business Planning—How to Create a Quick and Effective Strategic Business Plan: Part 2

In my last post, I explained the purpose and basic structure of the Goal Tree: How to Create a Quick and Effective Business Plan.