ECI Spruce: Support You Can Rely On
At ECI, we believe in customer excellence. Software should work for your business needs, not the other way around. That's why we're committed to providing you with exceptional service delivered by a team of Spruce experts who understand your merchant business.
Deep industry knowledge, fast resolutions
of issues are resolved 48 hours, and 60% within same day.
Customer Satisfaction score (CSAT).
years of average tenure between support teams.
Our Approach to Problem Solving
Our Dedication to You
Vast Building Supply Industry Expertise
Quality, Thorough Support
Minimal Downtime
Our industry veteran Support Team, averaging 13 years of experience, isn't just tech-savvy—they understand the unique needs of the timber and building supply industry.
This deep knowledge translates directly into faster solutions (75% of issues resolved in 48 hours!) and a positive support experience (with a 98.4% customer satisfaction score!). Get peace of mind from working with a support team that is here to empower your business success.
Meet the Team!
We're proud of our exceptional support team and want you to meet the people behind the voices. In our employee biography videos, you'll get to know the experienced professionals dedicated to your success.
Peter, Team Lead
"As a Team Lead, I help our team members grow as professionals and in the industry. And for fun, I like to spend time with my family." - Peter Craven-Hughes, ECI Support since 2013
Ellie-Mae, Team Lead
"At ECI, our team is dedicated to empowering your success. From supporting individual users to guiding the entire team, we're here to ensure you get the most out of your ERP system." - Ellie Mae Hunter, ECI Support since 2021
Mike, Technical Support Specialist
"It's incredibly rewarding to identify areas where we can optimise performance and empower businesses to grow." - Mike Rawson
Steve, Product Support Specialist
"My favorite part about ECI is the sense of community. We all work together like a family, with one goal: your success." - Steve Honeywood
Beth, Customer Experience Specialist
"Every call is a chance to support someone on their journey, and I find satisfaction in helping them from start to finish." - Beth Wakelen
What Your Peers Are Saying
“The support team that we’ve interacted with are always on hand to help us with any problems.”