ECI Software Solutions, a leader in cloud-based business management solutions, today announced that CXintelligence (CXi) – the company’s customisable analytics application for office products and furniture dealers – has been upgraded using ECI’s Cognytics™ cloud-based analytics and data visualisation technology. The newly enhanced CXi platform will enable ECI’s DDMSPLUS®, Red Falcon®, TeamDesign®, Horizon® and Progress® customers to deliver on-demand purchasing KPIs, best practice reporting and graphical dashboards to their customers. As a result, ECI dealers will be able to more effectively build trust with their customers, improve operational transparency and enhance the buyer-supplier relationship.
Small and medium-sized office products and furniture dealers are faced with increased competition from big box companies who work to leverage information technology to their advantage. With CXi, these same dealers can gain a competitive advantage by offering their customers a superior, advanced application which gives CFO’s and buyers unprecedented, user-friendly insights into their purchasing trends and activities.
With CXi, ECI dealers can offer their customers the following benefits:
“My sales representatives love the improved CXi dashboard because they now have a slick, up-to-date dashboard that customers can depend on for their information,” said ECI customer Charlie Kennedy, Vice President of Sales and Marketing at Kennedy Office. “The representatives have also said that this solution has given Kennedy Office another reason to stand out against the competition. Needless to say, we will definitely be getting the most out of CXi."
“It’s our mission to deliver technology that enables our customers to more effectively compete with larger stores, and rebuilding CXi on Cognytics does just that,” said Brian Bowerfind, ECI Distribution Division President. “Now, office products and furniture dealers will be able to offer their own customers enhanced data analytics and visualisations to better understand industry trends, purchasing behaviors and business growth. Not only will this foster growth for our users’ customers, but it will also ensure positive, long-term relationships between small to mid-sized dealers and their buyers for years to come.”
To learn more about CXintelligence and the benefits of an on-demand customer intelligence solution, visit: https://www.ecisolutions.com/business-applications/cognytics
ECI Software Solutions provides industry-specific business software solutions and services, focusing on cloud-based technologies. For 30+ years, ECI has served small to medium-sized manufacturing, wholesale/retail distribution, building and construction, and field service organizations. Privately held, ECI is headquartered in Fort Worth, Texas, USA, with offices throughout the U.S., Canada, Mexico, England, the Netherlands, and Australia. For information, email firstname.lastname@example.org, visit www.ECISolutions.com or call (800) 959-3367.
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