Big Ideas for Small Businesses The latest news, industry insights and more about ECI, ERP, and cloud computing for small to mid-size business development. + Page 20
Why Emotional Intelligence is Crucial for Customer Service Success
Learn how emotional intelligence improves customer service, builds rapport, and reduces conflict—boosting customer loyalty and your business’s reputation.
Why Supporting Nonprofits Strengthens Communities and Companies
Supporting nonprofits strengthens your company culture, builds community ties, and improves employee engagement. Learn how to embrace community through giving.
10 Ways to Differentiate Your Business from the Competition
No matter which business you are in, at some point you will worry about competitors. How can you differentiate yourself, your product, or the services you provide when...
An Explanation of the Theory of Constraints in Simple Terms
I have written extensively in my books, articles, and blog posts about a concept referred to as the Theory of Constraints (TOC).
Creating Customer Loyalty
Many businesses speak the language of customer service/customer retention, but in practice, creating true customer loyalty often takes a back seat to gaining new customers.
Marketing for SMBs Doesn’t Have to be Hard: Promote Your Business without Blowing Your Budget
What’s unique about your company? What makes you different from your competition? The quality of the products you offer? Maybe.
Credit Card Processing for Merchants: NFC—What Is It and How Does It Work?
NFC is a term associated with payment processing and stands for Near Field Communication. It is basically "contactless" payment processor technology.
Small Business Planning—How to Create a Quick and Effective Strategic Business Plan: Part 3
In my first two posts in this series, I explained the purpose and basic structure of the Goal Tree, and how to construct a Goal Tree.
4 Essential Tips for Entrepreneurs to Grow Smarter and Faster
Learn 4 essential tips for entrepreneurs to grow smarter—identify top customers, hire diversely, delegate wisely, and build a strong support network.
Small Business Planning—How to Create a Quick and Effective Strategic Business Plan: Part 2
In my last post, I explained the purpose and basic structure of the Goal Tree: How to Create a Quick and Effective Business Plan.
Cloud Benefits for SMBs: Spotlight on Security and Disaster Recovery
The world has changed drastically in the last decade concerning security and disaster recovery. Small businesses used to be mostly secure and protected with the deployment...
Small Business Planning—How to Create a Quick and Effective Strategic Business Plan: Part 1
In my years of experience in a variety of industries, I’ve noticed that many companies have a hard time creating an effective strategic business plan.
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