Big Ideas for Small Businesses The latest news, industry insights and more about ECI, ERP, and cloud computing for small to mid-size business development. + Page 17
5 Ways to Improve Contract Management with Solution Selling
Maintenance and service contracts are the bread and butter for any managed service provider. Embracing solution selling gives you the information you need to build smart,...
Celebrating the ECI Everyday Hero Award and Its Impact
The ECI Everyday Hero Award honors customers making a difference—from helping kids with autism to rescuing animals—showcasing compassion, creativity, and impact.
14 Reasons Prospecting Data Can Fail
As a distribution, manufacturing, or construction business, you have probably been contacted more than once by an information provider promising lists for greater insight...
Credit Card Fraud: How to Safeguard Your Business
A few weeks ago, one of our customers Joe called. He was so excited to receive his biggest order in months! He processed the order and then some red flags started popping up.
How Data Strategy Powers Automation and Secure Digital Transformation: Part 2
A strong data strategy fuels automation, smarter decisions, and secure digital transformation—boosting efficiency, innovation, and company-wide productivity.
SMB Marketing Best Practices: Easy Reading Is Key to Email Success
Love it or hate it, email continues to be a strong contender in the modern digital marketing landscape. Recent studies have shown that email marketing drives $44 for every...
How to Build an Effective Customer Onboarding Plan That Drives Success
Learn how to create a customer onboarding plan that boosts satisfaction and retention using goal setting, workflows, communication, and scalable training resources.
Crafting Your Managed Print Services Value Proposition
The market for managed print services is a competitive one and businesses looking to secure a larger share of the market need to find ways to differentiate their offerings...
7 Key Benefits of a Managed Print Services (MPS) Program
Looking to implement a managed print solution? Need to win over the decision makers in your office? Want to win business with your customers?
Measuring Managed Print Services (MPS) Success: 5 KPIs to Track
See what ECI recommends you keep track of and optimize for MPS program
Top 5 Benefits of Managed Print Services (MPS) for End Users
There are some benefits that an MPS program affords both providers and end users—increased efficiency and decreased print-related costs in particular—but in this post we'll...
Diffusing the Bomb: Understanding Anger
After 20 years in customer support, I think it's safe to say that I have seen my share of angry customers. Though there are different levels of anger and varying displays...
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