ECI | Services & Training | Implementation Services | ECI

Services

From Sale to Implementation and Beyond

The services you need to make the most of your ECI business management solution.

Services & Training

At ECI, we believe that your success is our success and we invest heavily in our services and training teams

We want you to get the most out of your software and our services and training departments are made up of teams of experts dedicated to helping you do just that. Our commitment doesn't stop when you go live; we have group, individual, and personalised training opportunities to suite your wants and needs.

Implementation Done Right

Let’s face it. Making the commitment to a new business management solution is difficult enough. It’s our job to make sure that you get through the implementation process with little disruption and as few sleepless nights as possible.

ECI takes pride in an implementation process that is developed specifically around your needs. Our goal is to help you get the maximum benefit from your technology investment now and as your business grows. A dedicated account manager will be assigned to ensure a smooth transition to your new system. The implementation process includes establishing a timeline with defined touch points and milestones, data migration, system setup, system review/testing, user training and Go-Live planning and support. The process may include weekly calls, virtual training, and/or on-site consultation. After go-live, you will work with your account manager for a period of time and receive dedicated attention to help you and your staff gain confidence with your system.

INDUSTRY-SPECIFIC TRAINING

Training is continuously available to help you get the most of out your system and ensure that you are always improving efficiency and offering your customers the most outstanding service possible.

Our webinars and roundtable discussions offer a time-saving alternative to traditional classroom training and are an opportunity to teach a large number of your employees cost effectively. ECI also hosts a biennial Connect Conference to provide intensive training on software, networking opportunities, the chance to learn best business practices from other users, exposure to the latest technology, and informative sessions on every aspect of running a business.

Professional Services and Consulting

Professional Services focuses on ensuring you are using your software to full capacity to help you streamline core business concerns and increase daily efficiency.

Our Professional Services offerings vary based on your ECI software. Offerings includes handling year-end processes and monthly and/or quarterly O/PUS data loads and consulting services to provide a comprehensive business review and offer best practice recommendations tailored to your unique needs.