Customer Success Story : Stressline Limited
Inventory, CRM and production in sync: How Ridder iQ helps SME manufacturers like Stressline
With Ridder iQ, Stressline aims to improve inventory visibility, centralise customer data, and enable better decision-making across the business.
About Stressline
Their story
For over fifty years, Stressline has championed innovation across its range of structural engineering products. Based in Leicestershire, Stressline is the only UK-based company to produce a full range of steel lintels, concrete lintels and flooring products for the building sector - making it the ideal partner to deliver mixed product consignments throughout England, Scotland and Wales.
Stressline provides a number of additional services, including design, installation, scheduling, marketing and labelling, giving Stressline the edge over its competitors and helping the company build long lasting relationships with customers.
“We recognised that our stock and inventory control could be managed better and more seamlessly. That’s why we were looking for a cloud-based business management solution.”
The Challenges
Stressline was looking for a cloud-based ERP solution to connect departments and avoid siloed ways of working.
Issues could sometimes arise when information wasn’t shared efficiently between departments. For example, sales quite often didn’t have visibility of the production planning schedule, while the team working on the shop floor wasn’t clear on the targets the sales team were working towards.
Alongside this, Stressline didn’t have a decent CRM function, often relying on paper or memory rather than everyone in the team being able to access the latest information on each customer.
“One of our biggest pain points was that we didn’t have a decent CRM function, Ridder iQ opens up all of that data and knowledge we didn’t previously have saved in an accessible format.”
How Ridder iQ will help
Immediately Stressline recognised that its stock management and inventory control would be better managed with Ridder iQ, as the system is designed to connect all shop floor data and display the information in easy to understand dashboards.
Ridder iQ seamlessly collates data and knowledge about each customer, meaning that the team can always offer the best possible service. Whether that’s knowing about their top five best selling products, or simply being able to access their latest order information, these small improvements can go a long way.
In addition, Stressline can better track things like customer spend and customer pipeline.
Ridder iQ is the solution to deliver that.
“I can’t sing the praises of Shane and his team enough. It’s not just, here’s a software package. We’ll install it for you and then off you go. We’ve got a feeling that it’s become like a family.”
What made Ridder iQ Stressline’s top choice?
Designed by manufacturers, for manufacturers
Ridder iQ is a cloud-based ERP solution tailored for SME manufacturers. Ridder iQ offers integrated tools for inventory management, CRM, and purchasing. The solution is used across Europe and the team understands the unique challenges faced by businesses just like Stressline.
Investing time understanding the customer
From the outset, ECI invests time in understanding the business and its processes. This always involves spending time on-site with the team to familiarise themselves with not only the products, but also ways of working and common pain points.
Inventory management
Robust inventory management capabilities, enabling real-time tracking, demand forecasting, automated replenishment, minimising stockouts.
Centralised platform
A centralised platform providing real-time visibility into shop floor operations.
Service & knowledge
Exceptional customer service, and extensive knowledge of the UK manufacturing sector.
