Remote Device Link
Diagnose, and close issues remotely.
Reduce valuable technician time and service costs with remote service access to the devices in your fleet. Remote Device Link (RDL) in Printanista offers a secure connection to a device’s internal web server, enabling your team to troubleshoot issues, adjust settings, update firmware, and more.
Remote Device Link is the next best thing to being in front of the machine!
Reduce on-site service callouts.
Your technician no longer needs to be on-site to resolve every device issue. They can adjust settings, update firmware, and diagnose problems remotely—eliminating unnecessary callouts and reducing service costs and delays.
Controlled, secure access to all devices
Traditional remote access methods can pose security risks. Even with a diverse mix of models in your fleet, RDL's device-agnostic support provides a secure, authorised connection to every device. For added flexibility, RDL can be disabled to meet specific customer security requirements.
Quicker resolutions. Greater device uptime.
Diagnosing device issues can be time-consuming, often requiring back-and-forth communication and multiple site visits. RDL enables instant troubleshooting, cutting resolution times, and quickly restoring devices to normal operation.
Streamlined fleet management
Update device firmware or settings across multiple customer sites from a single central location. Remote maintenance capabilities make it simple to keep your fleet up to date while supporting smooth expansion as you add new devices.
Enhanced customer experience
Remote access means quicker fixes and less downtime—no more waiting for a technician. Updates, resets, and troubleshooting are done instantly, reducing disruptions. With fewer surprises and more reliable printing, your customers enjoy a smoother experience, leading to greater satisfaction and loyalty.
Attract and retain talent
An ECI survey of managed print service providers revealed that recruiting and training new technicians is their top business challenge.
Does this sound familiar?
With the right technology, your technicians can spend less time on the road and more time developing new skills to support your growing business. Modern tools make their jobs easier, fostering an innovative work environment that attracts top talent.
Discover how RDL helps mobile field technicians deliver faster service.