ECI Horizon: Support You Can Rely On
At ECI, we understand that an ERP system is only as good as the support behind it. That's why we're committed to providing you with exceptional service delivered by a team of experts who understand your business.
Deep knowledge, fast resolutions
of issues are resolved the same day, and 75% within 48 hours.
Customer Satisfaction score (CSAT).
years of average tenure between support teams.
What You Get
Industry expertise
Quality support
Reduced downtime
Our industry veteran support team, averaging 13 years of experience, isn't just tech-savvy—they understand the unique needs of the business supplies industry. This deep knowledge translates directly into faster solutions (60% of issues resolved same-day!) and a positive support experience (with a 98.4% customer satisfaction score!). Get peace of mind from working with a support team that is here to empower your business success.
The faces behind your success
We're proud of our exceptional support team and want you to meet the people behind the voices. In our employee biography videos, you'll get to know the experienced professionals dedicated to your success.
Get the most from your ERP
"At ECI, our team is dedicated to empowering your success. From supporting individual users to guiding the entire team, we're here to ensure you get the most out of your ERP system." - Ellie Mae Hunter
Ensuring optimal system performance
"It's incredibly rewarding to identify areas where we can optimize performance and empower businesses to grow." - Mike Rawson
Get back on track, fast
"My favorite part about ECI is the sense of community. We all work together like a family, with one goal: your success." - Steve Honeywood
Get a smooth ERP journey
"Every call is a chance to support someone on their journey, and I find satisfaction in helping them from start to finish." - Beth Wakelen
What dealers are saying
“The support team that we’ve interacted with are always on hand to help us with any problems.”