BOOST TECHNICIAN PRODUCTIVITY AND CUSTOMER SATISFACTION
Get more from your service team with MobileTech
Keep your technicians, despatch, and service managers connected and working from the same place with real-time job information. Even when remote, your technicians stay plugged into e-automate for end-to-end management of their service calls.
Deliver exceptional service with MobileTech
Service productivity will soar when your remote technicians use MobileTech to manage their service calls, check stock, communicate with colleagues, and capture customer signatures. GPS coordinates help identify technician availability, cut response times, and boost customer satisfaction.
Minutes saved per tech, per day
Operational cost reduction
Improvement of first-time fix rate
Always know where your techs are
Real-time geolocation helps despatchers see where technicians are in relation to jobs, making route planning and call reassignment easier. MobileTech enables accurate daily activity forecasts and helps ensure SLAs are consistently met.
Optimise routing
We can’t control rising fuel costs, but we can help reduce usage. Analyse technician route history to identify long despatch times and inefficient journeys, then uncover strategies for more efficient despatching and routing.
Fully manage service calls in the field
Technicians can manage service calls from anywhere. With real-time e-automate integration, customer information, service history, and documentation can be updated instantly. Capturing customer signatures also generates invoices automatically, cutting back-office admin.
Quickly access parts and inventory
Easily add parts used on a service call to the work order, search your stock system to find what you need, request parts, or arrange field transfers. All movements are tracked in real-time within e-automate for accurate, centralised stock management.
Easy schedule management
Technicians can clock in and out of activities for simple timesheet management. Fill schedule gaps with new tasks or auto-fill time with admin or training activities. Time tracking is available within e-automate for accurate KPI reporting.
Work offline
If connectivity drops, MobileTech keeps working. Job activity is recorded offline and syncs automatically once you’re back online—no need to re-enter information or revisit tickets.
"...it probably saves our team at least 15 to 30 minutes a day. That’s wonderful!"
-Steve Phillips, service manager, Saulisbury Business Machines
Everything your service team needs
Native Mobile App
Available for iOS and Android mobile devices
Easy routing
Improve response times with one-click route creation with Google Maps, Apple Maps, or Waze.
Live GPS tracking
Improve despatching with real-time visibility into technician location and route analytics.
Customized Views
Sort and filter calls to view scheduled, despatched, or completed calls. Search calls using any phrase, tech name, or number.
Quick Inventory Visibility
Finish jobs faster. Locate parts from your global inventory, enable in-field transfers, and automate parts requests.
Automatic invoicing
Reduce accounting processes by capturing customer signatures on-site for automatic invoice generation.
MobileTech Resources
MobileTech Overview Flyer
The MobileTech app enables your technicians to receive service call information, manage service activities, and input data,…
MobileTech Reimagined: What's New and What's Next
Join Anna Grubb, Global VP of Sales and Bill Masur, Director of Product Management as they discuss what's new and what's…
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Are you ready to take your service team to the next level?
Let's have a conversation about how MobileTech can help you meet SLA's and make customer service your key competitive differentiator.