User Management
User Management is ECI’s print user management solution, providing intelligent print management tools that reduce the cost of document output, increase document security, and provide flexible cost recovery methods.
Streamline your Managed Print Services offerings.
FMAudit® and PrintFleet® are both designed to give the ability to critical printing data from most major manufacturers in one place. The flexible subscription-based, scalable, cloud-based service model seamlessly connects with your ERP with no up-front investment in hardware, software, or IT resources.
Features
Standard Features4
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Alerts
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Comprehensive Reporting
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Data Collection
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Device Agnostic
Device Management Features
Standard Features4
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Alerts
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Comprehensive Reporting
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Data Collection
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Device Agnostic
Use device management solutions to your advantage to be proactive; increase device up-time, reduce inventory and improve your first call success rate.
- Develop proactive supplies and service programs
- Create status alters based on event and occurrence thresholds, triggers, standard and vendor error codes, and even LCD screen text
- Generate a single alert to notify you at event start and event end, allowing for better management of the customer environment
- Be notified when selected alert conditions happen multiple times over a specified time period
- See the customer name, number of devices with recent alerts, and a link to view alert details for each device.
Ready to deliver proactive supplies and service?
Create Reports to Meet Your Needs
Automatically generate the reports you need to better manage your customers' print environments. Choose from a selection of out-of-the box reports or build custom reports to get the data you need. Schedule reports hourly, daily, weekly, or monthly to ensure your team has the information they need when they need it.
Build QBR reports to review with your customers and help them stay on track with their print goals.
Get the visibility you need today!
Remotely Monitor Customer Print Environments
The Data Collection Agent (DCA) can be installed on a non-dedicated server, at a client location, or reside in the firmware of a device. For devices that are not on a network, ECI’s Local Print Agent (LPA) offers the ability to track printing from locally connected print devices by collecting information directly from the device.
Collect critical meter, performance, and supply-level data from multi-functional printing devices to power your MPS program. Accurately bill your customers for pages printed, supplies, and service.
Ready to start monitoring your print fleet?
Get Accurate Data on All Devices
ECI’s relationships with leading original equipment manufacturers (OEM) provides unparalleled device information and continuous growth of our extensive model database.
Eliminate the complexity of managing multi-vendor print environments. Build your MPS program with a single tool for accurate data collection, reporting, and ease of use.
Get a unified view of all your devices.
Owners and Managing Directors
FMAudit and PrintFleet are cloud-based applications designed to simplify and streamline meter collection and billing, supplies and service delivery and enable an exceptional customer experience regardless of your customer's print environment.
Drive efficiencies through:
- Synchronizing information with your ERP
- Automating supplies fulfilment
- Reducing error-prone manual processes
- Allowing customizable service and supply notifications
With over 15 years of experience, 25,000+ devices in our model data-base, and our award winning data collection agent, let us manage your devices so you can focus on driving business growth.
Sales Team
Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.
Build your contracts based on both or either automate supply fulfillment or supply triggered sales. With automated fulfillment you can start by setting the percentage level or estimated days to empty for all your devices under contract. When a device hits the threshold value you specified, we will generate a shipment order which is sent to your ERP. Finally, the consumable is shipped directly to your customers. Or conversely wWhen a customer’s toner cartridge is almost empty, a supply triggered alert feature sends an email to your client with a link to your toner store.
Maintain your margins regardless of contract type!
MPS Admin
Stop doing manual meter reads! Get fast, accurate information.
Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices and this flexibility enables you to proactively manage supplies and reduce your service costs. Within the user interface we have three key views to simplify your dat-to-day:
- Technical - basic device information including device name, supplies status, device status, yesterday’s meter count, serial number, IP address, location, and last active date
- Supplies - displays supply-related information, including toner levels or status, and order supplies
- Alerts - see the customer name, number of devices with recent alerts, and a link to view alert details for each device
Our solutions give you the flexibility to manage an entire print environment regardless of manufacturer or end-user environment, with a single tool for control and accountability.
Inventory Manager
Whether your sales team contracts based on automated supply fulfillment or supply triggered sales you will have the right inventory, delivered at the right time. Use Estimated Days to Empty (EDTE) to predict the date/time that a given supply will reach an empty state. Enabling you to alert on this value is the first step toward providing more predictive analytics in device monitoring. Using EDTE, you can order your supplies from any number of preferred vendors to be drop-shipped to your customers' locations.
Owners and Managing Directors
STREAMLINE BUSINESS EFFICIENCIES
Owners and Managing Directors
FMAudit and PrintFleet are cloud-based applications designed to simplify and streamline meter collection and billing, supplies and service delivery and enable an exceptional customer experience regardless of your customer's print environment.
Drive efficiencies through:
- Synchronizing information with your ERP
- Automating supplies fulfilment
- Reducing error-prone manual processes
- Allowing customizable service and supply notifications
With over 15 years of experience, 25,000+ devices in our model data-base, and our award winning data collection agent, let us manage your devices so you can focus on driving business growth.
Sales Team
CONTRACT VISIBILITY
Sales Team
Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.
Build your contracts based on both or either automate supply fulfillment or supply triggered sales. With automated fulfillment you can start by setting the percentage level or estimated days to empty for all your devices under contract. When a device hits the threshold value you specified, we will generate a shipment order which is sent to your ERP. Finally, the consumable is shipped directly to your customers. Or conversely wWhen a customer’s toner cartridge is almost empty, a supply triggered alert feature sends an email to your client with a link to your toner store.
Maintain your margins regardless of contract type!
MPS Admin
INTUITIVE SOLUTION
MPS Admin
Stop doing manual meter reads! Get fast, accurate information.
Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices and this flexibility enables you to proactively manage supplies and reduce your service costs. Within the user interface we have three key views to simplify your dat-to-day:
- Technical - basic device information including device name, supplies status, device status, yesterday’s meter count, serial number, IP address, location, and last active date
- Supplies - displays supply-related information, including toner levels or status, and order supplies
- Alerts - see the customer name, number of devices with recent alerts, and a link to view alert details for each device
Our solutions give you the flexibility to manage an entire print environment regardless of manufacturer or end-user environment, with a single tool for control and accountability.
Inventory Manager
CONNECTED DATA
Inventory Manager
Whether your sales team contracts based on automated supply fulfillment or supply triggered sales you will have the right inventory, delivered at the right time. Use Estimated Days to Empty (EDTE) to predict the date/time that a given supply will reach an empty state. Enabling you to alert on this value is the first step toward providing more predictive analytics in device monitoring. Using EDTE, you can order your supplies from any number of preferred vendors to be drop-shipped to your customers' locations.
Add-ons streamline service and operations efficiency.
Free up your time to focus on what matters most—your customers.
User Management
e-automate
QuickDeal
MobileMapping
Benefits
Enable secure print for end users
Capture remote print jobs
Deliver rules-based printing
e-automate
If you sell, service, and support technology products e-automate® business management software is your one-stop source to keep track of all your serialized devices.
From accounting and contracts to inventory, purchasing, sales, and customer service, e-automate software that removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.
Benefits
Keep track of all your devices
Enhanced automation throughout the business
Improved contract management
QuickDeal
Enable sales representatives to quickly and easily create proposals for prospects and customers, pulling usage data from our device management solutions. A salesperson can create a proposal with the current state of device data including accessories, service costs, and usage. QuickDeal then sources equipment upgrades from the database to meet the customer’s objectives and automatically generates a total cost of ownership with a proposal that compares expenses and value in the current state with the proposed state.
Ensure you have everything you need to close the deal and be profitable!
Benefits
Create a TCO in minutes
Integrated with Acsellerate CRM
Ensure accurate, up-to-date pricing
MobileMapping
Now available on its own or within FMAudit® software and products from PrintFleet®, MobileMapping™ not only gives you a bird’s eye view of your customers’ devices, it will change the way you see sales and service. Using a mobile device in the field, MobileMapping shows you exactly where each machine is located. Increase efficiency by mapping devices to your customers’ unique floor plans.
- Optimize cost-per-click (CPC) counts by identifying and mapping all contracted devices
- Protect against toner swapping by optimizing non-reporting devices
- Drive sales by identifying over- and under-utilized machines
- Get detailed information on consumables, service history, and alerts with one-touch access
- Ensure that contracted devices are the only devices being replenished and serviced
Benefits
Propose new layouts based on safety protocols
Service tech confidence in device location
Uncover hidden opportunities
Schedule a Demo
Designed specifically for office technology providers, PrintFleet or FMAudit is ideal for:
- Office Equipment Dealers
- Managed Print Service Providers
- Managed IT Service Providers
- Value-Added Resellers
Since 2005, ECI has been a leader in managed print services.
Read about our ongoing commitment to the industry
From detailed involvement in ERP systems to intimate knowledge of managed print and data collection you can profit from our insight.
Working directly with original equipment manufacturers ensures that ECI maintains cutting-edge technology and the largest model database in the industry. We recognize that in many environments, there are legacy print, and imaging devices that need to be managed. Our extensive database of more than 25,000 device models allows us to maintain and manage the most diverse fleets in the field.
ECI has a strong history of innovation in meter collection, customized supply and service notification, and other managed print technologies. Our track record of industry leadership proves that you can rely on ECI to continue to deliver.
Managed Print Resources
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- Brochures
- Ebooks
- Videos
- Whitepapers
- All Resources
- Brochures
- Ebooks
- Videos
- Whitepapers
brochure
FMAudit Brochure
FMAudit® software gives you the ability to manage all your print devices in one place!
brochure
User Management Solution Flyer
Reduce the cost of document output, increase document security, and provide flexible cost recovery methods with ECI's User Management™.
ebook
Implementing Your MPS Program
How to Set Your Program Up for Success
brochure
Complete Guide To Managed Print Services
Our in-depth look at the managed print services industry provides you with an overview of current industry trends and opportunities, information on how you can use MPS to help your customers and our Strategic Planning 101 guide.
ebook
Growth Strategies For Office Technology Providers
The office technology landscape is constantly changing and with that, dealers of all sizes must adapt to stay competitive. Here are six areas to consider when it comes to growing your business.
ebook
Complete Guide To Managed Print Services
Regardless of whether you are new to MPS or a long-time provider, it is always important to take a moment to evaluate the market you are in and the goals you have set as a business.
video
e-automate and FMAudit: The Power of Integration
TWatch this short video to hear Dustin Wandtke of The Ray Morgan Company explain why "this integration far outweighs any other competitive product" that he's seen.
brochure
Printfleet Brochure
PrintFleet® is a complete remote monitoring system, designed to capture, store, and analyze critical printing data from your client’s locations.
whitepaper
How To Shine On The Service Stage
Today’s service providers are confronted with tough competition, business inefficiencies, and out-of-control operating costs, all of which make it difficult to get ahead. Find out how to turn these common service challenges into opportunities for growth!
Get a Demo
Find out why Office Technology Dealers choose ECI over the competition.
Stop manually collecting device data
Talk with an industry expert today!
