With a simplified install process your customers can quickly see all their print information in one location, empowering them to reduce costs by understanding every document they produce.
Significantly reduce costs by understanding and managing every document that they produce.
Documents that are left at the printer are a security risk, costly expense, and an environmental concern.
User Management solutions can be embedded on print devices to easily track, charge and secure all of your customers walk-up copying, faxing, and scanning.
We partner with the following manufacturers:
Your customers that are failing to recover their printing and photocopying costs are potentially losing thousands of dollars in valuable capital every month.
Build recurring revenue
Margins are tight and competition is high, which means it’s becoming increasingly important to look for other competitive differentiators that will help you create new recurring revenue streams, win deals, and increase customer satisfaction.
Secure release and push/pull printing
Help customers increase their security procedures by only releasing print jobs with your proximity card, creating secure release codes, or authenticating from the device screen itself. Increase compliance with HIPPA, for example, by tracking 35-40 pieces of information from every print job.
Combine device and user data
Reduce the number of questions regarding your regular cost-per-copy or MPS invoices by sharing not only the volume of print but what was printed, by whom, and when.
Create rules to drive sales
The User Management tool reduces worry about your customers' print environment because you can create over four million unique rules and print routes to ensure they are printing to the devices under contract. The more information you have about their printing practices means you can streamline your supplies fulfillment and service delivery as well.
Looking beyond the device itself provides a wealth of opportunity for you and your team. We’ve heard it many times before in the business technology space – ‘margins are shrinking because people are printing less.’ User management can help you build back margins that might be shrinking due to declining print volumes by capitalising on functionality like secure print and rules-based printing.
User Management has enabled business technology providers like you, to secure over 100 million print jobs, save over $200 million since 1999, track 3.5 billion documents and save 450,00 trees every year!
Free up your time to focus on what matters most--your customers.
Print management solutions
ECI’s industry-leading family of print management solutions range from simple rapid assessment to advanced, managed services offering unparalleled agnostic data collection, data integrity and back end support. Available in multiple languages, our device management solutions empower OEMs, dealers and distributors in over 100 countries to sustain rich customer relationships through creating exceptional value for their clients.
Integrated business management software
If you sell, service, and support technology products e-automate business management software is your one-stop source to keep track of all your serialized devices.
From accounting and contracts to inventory, purchasing, sales and customer service, e-automate software that removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.
Easy customer insight
In the office or the field, Acsellerate® CRM increases customer retention, maximizes sales from existing customers, and builds an effective pipeline. Integrating with your e-automate® software, critical account, lead, and contact information is at your fingertips. In a few clicks, you can:
Total cost of ownership tool
QuickDeal enables sales representatives to quickly and easily create proposals for prospects and customers, pulling usage data from our device management solutions. A salesperson can create a proposal with the current state of device data including accessories, service costs, and usage. QuickDeal then sources equipment upgrades from the database to meet the customer’s objectives and automatically generates a total cost of ownership with a proposal that compares expenses and value in the current state with the proposed state.
QuickDeal ensures you have everything you need to close the deal and be profitable!
Device location viewer
Now available on its own or within FMAudit software and products from PrintFleet, MobileMapping not only gives you a bird’s eye view of your customers’ devices, it will change the way you see sales and service. Using a mobile device in the field, MobileMapping shows you exactly where each machine is located. Increase efficiency by mapping devices to your customers’ unique floor plans.
Intranet builds corporate culture
With a modern intranet solution like ECI’s PlacePoint, you can reduce employee turnover and engage your team. Keep your corporate culture front and center.
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