Print Management Software | Managed Print Services | ECI
Device Management woman using tablet managing printer

Manage All Your Print Devices In One Place

Capture, store, and analyse printing data.

ECI offers unparalleled device information and extensive partnerships so you can easily deliver exceptional customer experience through your managed print services.

Our device management solutions are designed to capture, store, and analyse critical printing data from most major manufacturers. The flexible subscription-based, scalable, cloud-based service model seamlessly connects with your e-automate ERP with no up-front investment in hardware, software or IT resources.

Device Management Features
Comprehensive Reporting

Make better decisions by easily creating customised data reports

  • Schedule reports to inform your customers where and when supplies are required
  • Automatically send customised reports to email recipients on a predetermined basis, or download in .ODF format, with a custom branded cover, directly from the web interface

Use device management solutions to your advantage to be proactive; increase device up-time, reduce inventory and improve your first call success rate.

  • Develop proactive supplies and service programs
  • Create status alters based on event and occurrence thresholds, triggers, standard and vendor error codes, and even LCD screen text
  • Generate a single alert to notify you at event start and event end, allowing for better management of the customer environment
  • Be notified when selected alert conditions happen multiple times over a specified time period
  • See the customer name, number of devices with recent alerts, and a link to view alert details for each device.

Data Collection

All of ECI’s solutions are powered by a remote data collection tool: our Data Collection Agent (DCA).

The DCA is a software application that collects critical meter, performance and supply level data from multifunction print devices. The DCA can be installed on a non-dedicated server, at a client location or resident in the firmware of a device. ECI has established collaborative relationships with most major manufacturers and pulls from a model database of 25,000+ distinct devices to collect accurate, reliable device data.

Once the data is collected, it is sent to the database server where it is easily accessible to end users, dealers and partners via web services and customised web portals. Access to the system is controlled via user-based security protocols.

For devices that are not on a network, ECI’s Local Print Agent (LPA) offers the ability to track printing from locally connected print devices by collecting information directly from the device.

Device Agnostic

Our device management solutions provide the flexibility to manage an entire print environment regardless of manufacturer, with a single tool for control and accountability.

ECI’s relationship with manufacturers provides unparalleled device information and continuous growth of our extensive model database. We gather both public and private MIB information from most major manufacturers, including:

  • HP
  • Canon
  • Konica Minolta
  • Kyocera
  • Sharp
  • Lexmark
  • Epson
  • Ricoh
  • Dell
  • Brother
  • Xerox
  • OKI
Focused For Your Industry
  • Office Equipment Dealers
  • Value-add Resellers
  • Managed Service Providers
  • Managed IT Field Service Providers
Device Management Manual Meter Reads
Still doing manual meter reads?

Get fast, efficient, and accurate device information

Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices and this flexibility enables you to proactively manage supplies and reduce your service costs.

Device Management Inventory Control
Inventory out of control?

Set up alerts for just-in-time toner delivery

Estimated Days to Empty (EDTE) is a prediction of the date/time that a given supply will reach an empty state. Enabling you to alert on this value is our first step toward providing more predictive analytics in device monitoring. Using EDTE, you can then order your supplies from any number of preferred vendors to be drop-shipped to your customer's location.

Device Management e automate
Is your data disconnected?

e-automate connection keeps data in one place

Connect to e-automate and streamline every step of your managed print services offering.

From accounting and contracts to inventory, purchasing, sales and customer service, e automate software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.

EA Persona Profitable Contracts
Profitable MPS contracts?

Get visibility into billing, supplies, and service

Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.

Our diverse management and implementation team brings a powerful background of industry experience.

Read on

From detailed involvement in ERP systems to intimate knowledge of device management and data collection you can profit from our insight.

Working directly with original equipment manufacturers ensures that ECI maintains cutting-edge technology and the largest model database in the industry. We recognise that in many environments, there are legacy print and imaging devices that need to be managed. Our extensive database of more than 25,000 device models allows us to maintain and manage the most diverse fleets in the field.

ECI has a strong history of innovation in meter collection, customised supply and service notification, and other managed print technologies. Our track record of industry leadership proves that you can rely on ECI to continue to deliver.


Enhancements and integrations streamline efficiency.

Free up your time to focus on what matters most...your customers.

EA Add On User Management

User Management

Intelligent print management tools

User Management is ECI’s print user management solution, providing intelligent print management tools that reduce the cost of document output, increase document security, and provide flexible cost recovery methods.

Job BOSS Integrations Sage50


Easy proposal creation

QuickDeal enables sales representatives to quickly and easily create proposals for prospects and customers, pulling usage data from our device management solutions. A salesperson can create a proposal with the current state of device data including accessories, service costs, and usage. QuickDeal then sources equipment upgrades from the database to meet the customer’s objectives and automatically generates a total cost of ownership with a proposal that compares expenses and value in the current state with the proposed state.

QuickDeal ensures you have everything you need to close the deal and be profitable!

Device Management e automate


Field service management software

If you sell, service, and support office technology products, e-automate field service management software is your one-stop source to keep track of all your devices.

From accounting and contracts to inventory, purchasing, sales and customer service, e-automate service management software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organisation. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.

Device Management Mobile Mapping


Device location viewer

Now available on its own or within FMAudit software and products from PrintFleet, MobileMapping not only gives you a bird’s eye view of your customers’ devices, it will change the way you see sales and service. Using a mobile device in the field, MobileMapping shows you exactly where each machine is located. Increase efficiency by mapping devices to your customers’ unique floor plans.

  • Optimize cost-per-click (CPC) counts by identifying and mapping all contracted devices
  • Protect against toner swapping by optimizing non-reporting devices
  • Drive sales by identifying over- and under-utilized machines
  • Get detailed information on consumables, service history, and alerts with one-touch access
  • Uncover hidden opportunities for increased total cost of ownership (TCO)
  • Ensure that contracted devices are the only devices being replenished and serviced
TD Persona Acsellerate

Acsellerate CRM

Easy customer insight

In the office or the field, Acsellerate® CRM increases customer retention, maximises sales from existing customers, and builds an effective pipeline. Integrating with your e-automate® software, critical account, lead, and contact information is at your fingertips. In a few clicks, you can:

  • View details specifically for e-automate customers
  • Gain service insight
  • Simplified views specifically for e-automate customers
  • Monitor your expiring leases and contracts
  • View current meter readings as well as 3, 6, and 12-month average volumes
  • Customise user group or individual privileges to effectively manage critical data and exporting capabilities
  • Create an on-demand modular business review for customers (part of the Hosted CRM version) review customer history, open tasks, see overdue activities, and view appointments.

Acsellerate Details

EA Business Technology e automate

ECI Virtual Roadshow 2020

Watch the sessions on-demand

Enter Now

Industry Resources

  • All Resources
  • Brochures
  • Ebooks
  • Videos
FM Audit Brochure


FMAudit Brochure

FMAudit® software gives you the ability to manage all your print devices in one place!

User Management Solution Flyer


User Management Solution Flyer

Reduce the cost of document output, increase document security, and provide flexible cost recovery methods with ECI's User Management™.

Implementing your MPS Program


Implementing Your MPS Program

How to Set Your Program Up for Success

Growth Strategies For Office Technology Providers


Growth Strategies For Office Technology Providers

The office technology landscape is constantly changing and with that, dealers of all sizes must adapt to stay competitive. Here are six areas to consider when it comes to growing your business.

E automate and FM Audit The Power of Integration


e-automate and FMAudit: The Power of Integration

TWatch this short video to hear Dustin Wandtke of The Ray Morgan Company explain why "this integration far outweighs any other competitive product" that he's seen.

Print Fleet Brochure


Printfleet Brochure

PrintFleet® is a complete remote monitoring system, designed to capture, store, and analyze critical printing data from your client’s locations.

Complete Guide To Managed Print Services


Complete Guide To Managed Print Services

Regardless of whether you are new to MPS or a long-time provider, it is always important to take a moment to evaluate the market you are in and the goals you have set as a business.

Get a Demo

"Stop being afraid of what could go wrong and think of what could go right."
—Tony Robbins

eci solutions logo

Ready to grow your business and increase contract profitability?

Get a Demo Today!

g2 tracking pixel