ECI | Device Management Software | Managed Print Solutions…

Manage All Your Print Devices In One Place

Capture, store, and analyse printing data.

ECI offers unparalleled device information and extensive partnerships so you can easily deliver exceptional customer experience through your managed print offerings.

Our device management solutions are designed to capture, store, and analyse critical printing data from most major manufacturers. The flexible subscription-based, scalable, cloud-based service model seamlessly connects with your e-automate ERP with no up-front investment in hardware, software or IT resources.

Device Management Features
Comprehensive Reporting

Make better decisions by easily creating customised data reports

  • Schedule reports to inform your customers where and when supplies are required
  • Automatically send customised reports to email recipients on a predetermined basis, or download in .ODF format, with a custom branded cover, directly from the web interface
Alerts

Use device management solutions to your advantage to be proactive; increase device up-time, reduce inventory and improve your first call success rate.

  • Develop proactive supplies and service programs
  • Create status alters based on event and occurrence thresholds, triggers, standard and vendor error codes, and even LCD screen text
  • Generate a single alert to notify you at event start and event end, allowing for better management of the customer environment
  • Be notified when selected alert conditions happen multiple times over a specified time period
  • See the customer name, number of devices with recent alerts, and a link to view alert details for each device.
Data Collection

All of ECI’s solutions are powered by a remote data collection tool: our Data Collection Agent (DCA).

The DCA is a software application that collects critical meter, performance and supply level data from multifunction print devices. The DCA can be installed on a non-dedicated server, at a client location or resident in the firmware of a device. ECI has established collaborative relationships with most major manufacturers and pulls from a model database of 25,000+ distinct devices to collect accurate, reliable device data.

Once the data is collected, it is sent to the database server where it is easily accessible to end users, dealers and partners via web services and customised web portals. Access to the system is controlled via user-based security protocols.

For devices that are not on a network, ECI’s Local Print Agent (LPA) offers the ability to track printing from locally connected print devices by collecting information directly from the device.

Device Agnostic

Our device management solutions provide the flexibility to manage an entire print environment regardless of manufacturer, with a single tool for control and accountability.

ECI’s relationship with manufacturers provides unparalleled device information and continuous growth of our extensive model database. We gather both public and private MIB information from most major manufacturers, including:

  • HP
  • Canon
  • Konica Minolta
  • Kyocera
  • Sharp
  • Lexmark
  • Epson
  • Ricoh
  • Dell
  • Brother
  • Xerox
  • OKI
Focused For Your Industry
  • Office Equipment Dealers
  • Value-add Resellers
  • Managed Service Providers
  • Managed IT Field Service Providers
Still doing manual meter reads?

Get fast, efficient, and accurate device information

Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices and this flexibility enables you to proactively manage supplies and reduce your service costs.

Inventory out of control?

Set up alerts for just-in-time toner delivery

Estimated Days to Empty (EDTE) is a prediction of the date/time that a given supply will reach an empty state. Enabling you to alert on this value is our first step toward providing more predictive analytics in device monitoring. Using EDTE, you can then order your supplies from any number of preferred vendors to be drop-shipped to your customer's location.

Is your data disconnected?

e-automate connection keeps data in one place

Connect to e-automate and streamline every step of your managed print services offering.

From accounting and contracts to inventory, purchasing, sales and customer service, e automate software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.

Profitable MPS contracts?

Get visibility into billing, supplies, and service

Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.

Our diverse management and implementation team brings a powerful background of industry experience.

Read on

From detailed involvement in ERP systems to intimate knowledge of device management and data collection you can profit from our insight.

Working directly with original equipment manufacturers ensures that ECI maintains cutting-edge technology and the largest model database in the industry. We recognise that in many environments, there are legacy print and imaging devices that need to be managed. Our extensive database of more than 25,000 device models allows us to maintain and manage the most diverse fleets in the field.

ECI has a strong history of innovation in meter collection, customised supply and service notification, and other managed print technologies. Our track record of industry leadership proves that you can rely on ECI to continue to deliver.

Add-ons

Enhancements and integrations streamline efficiency.

Free up your time to focus on what matters most...your customers.

EA Add On User Management  

User Management

Intelligent print management tools

User Management is ECI’s print user management solution, providing intelligent print management tools that reduce the cost of document output, increase document security, and provide flexible cost recovery methods.

Job BOSS Integrations Sage50  

QuickDeal

Easy proposal creation

QuickDeal enables sales representatives to quickly and easily create proposals for prospects and customers, pulling usage data from our device management solutions. A salesperson can create a proposal with the current state of device data including accessories, service costs, and usage. QuickDeal then sources equipment upgrades from the database to meet the customer’s objectives and automatically generates a total cost of ownership with a proposal that compares expenses and value in the current state with the proposed state.

QuickDeal ensures you have everything you need to close the deal and be profitable!

Device Management e automate  

e-automate

Business management software

If you sell, service, and support technology products e-automate business management software is your one-stop source to keep track of all your serialized devices.

From accounting and contracts to inventory, purchasing, sales and customer service, e-automate software that removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.

Device Management Mobile Mapping  

MobileMapping

Device location viewer

Now available on its own or within FMAudit software and products from PrintFleet, MobileMapping not only gives you a bird’s eye view of your customers’ devices, it will change the way you see sales and service. Using a mobile device in the field, MobileMapping shows you exactly where each machine is located. Increase efficiency by mapping devices to your customers’ unique floor plans.

  • Optimize cost-per-click (CPC) counts by identifying and mapping all contracted devices
  • Protect against toner swapping by optimizing non-reporting devices
  • Drive sales by identifying over- and under-utilized machines
  • Get detailed information on consumables, service history, and alerts with one-touch access
  • Uncover hidden opportunities for increased total cost of ownership (TCO)
  • Ensure that contracted devices are the only devices being replenished and serviced
Device Management Intranet  

PlacePoint

Intranet builds corporate culture

With a modern intranet solution like ECI’s PlacePoint, you can reduce employee turnover and engage your team. Keep your corporate culture front and center.

  • Social features: Promote your company culture with communication and social tools.
  • Company and team collaboration: Create places for departments, teams, and projects to work anywhere, anytime.
  • Document management and search: Streamline standard work practices and centralize document management.
  • Reporting and business intelligence: Measure business processes and see results with KPIs, reports, and other dashboards.
  • Governance and security: Set access restrictions while ensuring teams have access to the content they need.
  • Time and cost savings: Quickly deliver a complete intranet offering to the business at a fraction of the cost of building from scratch.
TD Persona Acsellerate  

Acsellerate CRM

Easy customer insight

In the office or the field, Acsellerate® CRM increases customer retention, maximizes sales from existing customers, and builds an effective pipeline. Integrating with your e-automate software, critical account, lead, and contact information is at your fingertips. In a few clicks, you can:

  • View details specifically for e-automate customers
  • Monitor your expiring leases and contracts
  • View current meter readings as well as 3, 6, and 12-month average volumes
  • Customize user group or individual privileges to effectively manage critical data and exporting capabilities
  • Create an on-demand modular business review for customers (part of the Hosted CRM version) review customer history, open tasks, see overdue activities, and view appointments.

Resources

Learn more about Device Management

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