Our device management solutions are designed to capture, store, and analyse critical printing data from most major manufacturers. The flexible subscription-based, scalable, cloud-based service model seamlessly connects with your e-automate ERP with no up-front investment in hardware, software or IT resources.
The DCA is a software application that collects critical meter, performance and supply level data from multifunction print devices. The DCA can be installed on a non-dedicated server, at a client location or resident in the firmware of a device. ECI has established collaborative relationships with most major manufacturers and pulls from a model database of 25,000+ distinct devices to collect accurate, reliable device data.
Once the data is collected, it is sent to the database server where it is easily accessible to end users, dealers and partners via web services and customised web portals. Access to the system is controlled via user-based security protocols.
For devices that are not on a network, ECI’s Local Print Agent (LPA) offers the ability to track printing from locally connected print devices by collecting information directly from the device.
ECI’s relationship with manufacturers provides unparalleled device information and continuous growth of our extensive model database. We gather both public and private MIB information from most major manufacturers, including:
Get fast, efficient, and accurate device information
Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices and this flexibility enables you to proactively manage supplies and reduce your service costs.
Set up alerts for just-in-time toner delivery
Estimated Days to Empty (EDTE) is a prediction of the date/time that a given supply will reach an empty state. Enabling you to alert on this value is our first step toward providing more predictive analytics in device monitoring. Using EDTE, you can then order your supplies from any number of preferred vendors to be drop-shipped to your customer's location.
e-automate connection keeps data in one place
Connect to e-automate and streamline every step of your managed print services offering.
From accounting and contracts to inventory, purchasing, sales and customer service, e automate software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.
Get visibility into billing, supplies, and service
Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.
From detailed involvement in ERP systems to intimate knowledge of device management and data collection you can profit from our insight.
Working directly with original equipment manufacturers ensures that ECI maintains cutting-edge technology and the largest model database in the industry. We recognise that in many environments, there are legacy print and imaging devices that need to be managed. Our extensive database of more than 25,000 device models allows us to maintain and manage the most diverse fleets in the field.
ECI has a strong history of innovation in meter collection, customised supply and service notification, and other managed print technologies. Our track record of industry leadership proves that you can rely on ECI to continue to deliver.
Free up your time to focus on what matters most...your customers.
Intelligent print management tools
User Management is ECI’s print user management solution, providing intelligent print management tools that reduce the cost of document output, increase document security, and provide flexible cost recovery methods.
Easy proposal creation
QuickDeal enables sales representatives to quickly and easily create proposals for prospects and customers, pulling usage data from our device management solutions. A salesperson can create a proposal with the current state of device data including accessories, service costs, and usage. QuickDeal then sources equipment upgrades from the database to meet the customer’s objectives and automatically generates a total cost of ownership with a proposal that compares expenses and value in the current state with the proposed state.
QuickDeal ensures you have everything you need to close the deal and be profitable!
Field service management software
If you sell, service, and support office technology products, e-automate field service management software is your one-stop source to keep track of all your devices.
From accounting and contracts to inventory, purchasing, sales and customer service, e-automate service management software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organisation. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.
Device location viewer
Now available on its own or within FMAudit software and products from PrintFleet, MobileMapping not only gives you a bird’s eye view of your customers’ devices, it will change the way you see sales and service. Using a mobile device in the field, MobileMapping shows you exactly where each machine is located. Increase efficiency by mapping devices to your customers’ unique floor plans.
Easy customer insight
In the office or the field, Acsellerate® CRM increases customer retention, maximizes sales from existing customers, and builds an effective pipeline. Integrating with your e-automate software, critical account, lead, and contact information is at your fingertips. In a few clicks, you can:
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