e-automate Office Technology Business Management Software
Gain visibility into your entire business and boost contract profitability with a comprehensive business management solution designed to manage the unique challenges faced by managed print service (MPS) providers.
ERP for office technology businesses
e-automate is a business management solution for managed office tech providers who sell and service copiers, IT, VOIP or other service-led office products.
Guarantee profitable contracts
- Stop guessing and have confidence in the profitability of each and every imaging device under contract
- Gain visibility into what costs are eroding your profit margins
- Make data-driven decisions that increase efficiencies, reduce costs, and boost your bottom line
Stop jumping between your different software systems
- Eliminate the need to use different software products to run your business
- Move to a single platform, built specifically for managed office tech business owners
- Access data from across your organisation from one central system
Keep your techs and inventory in sync
- Automate processes across your warehouses and technician vans in the field
- Centralise your inventory management information
- Easily generate auto-transfer replenishment for your techs, based on prior usage
Save time, money, and worry, with our cloud ERP
- Securely access your system from anywhere, at any time.
- Eliminate the distraction of IT burden to focus on business growth
- Regain confidence that your data is always secure
- Eliminate the need for software or hardware updates
e-automate software is built for:
Managed Print Services (MPS) and Managed Service Providers
Managed IT Providers
Office Technology and Equipment Dealers
Banking Equipment Providers
Gain greater visibility into your organisation
Common questions from Managed Print Service providers
Is my business too small for e-automate?
Small office technology dealers who assume e-automate is too complex for their small business, may have an outdated notion of ERP. The cost of implementing an ERP has become easily attainable, especially with the benefits of affordable cloud hosting. More than ever, smaller businesses are turning towards cloud ERP systems to increase efficiency, automate processes, and improve their overall business performance to drive growth.
Will e-automate help me track profitability of my contracts?
Managing equipment contracts is our specialty! Contract Profitability reports allow you to analyze not only your accounts' profitability but also every device's profitability. E-automate considers all contract costs, including device, supplies, labor, travel, and miscellaneous charges, and compares it to the device revenue, so you can track your margin to find and resolve profitability issues early.
Why would I choose e-automate instead of just a basic system for tracking asset details?
A basic ERP system will probably help with finance, inventory, and customer management. But a basic ERP cannot deliver specific process improvements and integrations for your managed print services workflows. E-automate has integrations with key industry vendors to simplify your daily tasks. ECI is the leader in reducing the daily pains of office equipment dealers around the world.
Will e-automate simplify my purchase order processes?
Absolutely! PO Processor is a module of e-automate that provides integration with a growing list of the supplies vendors you use, allowing you to easily look up item costs, submit POs directly to your vendor, receive a speedy acknowledgment, reduce manual and repetitive input, and eliminate the need to print, fax/email, or file your purchase orders. This greatly reduces the time and effort it takes to manage your order process.
Will e-automate integrate with my remote fleet management software, so it can collect asset details, such as meter reads?
By using e-automate's robust APIs, you can import meter data from several different sources. But for true automation of meter collection, supply fulfillment, and service ticket creation, we recommend using Printanista for your fleet management. This is because the native integration between Printanista and e-automate provides unmatched automation and streamlining of your managed print services program.
Why would I move my critical business processes to a cloud-based solution?
The question is why HAVEN’T you? A cloud service is the most cost-effective and flexible entryway to implement an ERP for your business. With no upfront investment or ongoing maintenance requirements, and 100% scalability, you and your team can access your real-time data at any time, regardless of your location. Set your business on the path to profitability, without any of the usual technology growing pains.
How long will it take to onboard all my staff?
No two customers are alike, so your account manager can help evaluate your needs and suggest the training support to best suit your team. Whether it’s regular calls, virtual training, self-paced recorded training, or on-site consultation, ECI can provide training delivery to ensure your team is up and running quickly.
Can remote service technicians access e-automate information on their mobile device?
MobileTech is a native mobile app that keeps service technicians directly connected to e-automate through their Android or iOS mobile device. With MobileTech, service technicians can update their service tickets, see all asset details, and check inventory counts in real time.
Bryan S Ryan Success Story
How one of the largest independent suppliers of managed print devices in Ireland improved performance through automation.
Your MPS Program Streamlined with Printanista and e-automate
Put your MPS program on autopilot with an unparalleled device monitoring and ERP integrated solution for your office tech…
End-to-End Service Call Automation Webinar
Discover the end-to-end service automation capability ECI's e-automate and Printanista solutions deliver.
“Don't waste any more time or money on disconnected or generic software, and unnecessary manual processes. Find out how”
“The time you save with e-automate is a primary benefit. Employees are more productive because they no longer have to perform manual jobs.”
Get your systems and processes on the same page
Don't waste any more time or money on disconnected or generic software, and unnecessary manual processes. Find out how.