Empowering Growth: How Parallel Office & Document Solutions Leveraged ECI’s Integrated Software

Parallel Office and Document Solutions Ltd has over 20 years of experience in the managed print (MPS) and managed document (MDS) solutions arena. The company prides itself on offering exceptional service to a range of mid-sized enterprises and corporate clients. Founded with a vision to be a truly "customer-focused" MPS and MDS provider, Parallel's core values emphasise putting the customer first. Their goal is to be more than just a service provider but a long-term business partner, helping customers adapt and thrive in an ever-changing environment.

In October 2021, Parallel was on the verge of securing a new contract for approximately 120 machines. Realising the need for an industry-specific partner to enhance capabilities and improve capacity, they approached ECI. The goal was to find a solution that could address the needs of a busy managed print business through an integrated ecosystem of comprehensive software.

Parallel was introduced to ECI's integrated software solutions, including:

• e-automate (ERP): Streamlines business operations.
• Acsellerate (CRM): Manages customer relationships efficiently.
• Printanista (Device Management): Oversees device management seamlessly.

After a thorough demonstration, the decision was made to implement these solutions, recognising how a fully integrated, cloud-based approach would transform their business.

Since implementing ECI's software, Parallel has experienced significant benefits:

• Detailed Reporting: Enhanced ability to pull detailed reports and analyze processes, identifying areas for improvement.
• Efficiency: Improved operational efficiency.
• Support: Seamless implementation and roll-out, backed by continuous support from the ECI team, benefiting billing, service, account management, finance reporting, and service delivery.