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    Big Ideas for Small Businesses The latest news, industry insights and more about ECI, ERP, and cloud computing for small to mid-size business development. + Customer Experience

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    Customer Experience
    Riz Karim, and Anna Grubb at ECI Connect 2024
    Cloud-Computing
    Customer Experience
    Connect User Conference
    22/11/2024—Gilberto Escobedo

    Cloud Innovation & Customer Support: Insights from ECI Connect 2024

    how ECI transforms customer support with cloud-based solutions and expert teams. Hear exclusive insights from ECI Connect 2024 leaders.

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    Field service technician on a service call managed through MobileTech
    Customer Experience
    19/07/2024—Susan Scurry

    What's New With MobileTech?

    Struggling with managing technicians, parts inventory, and service calls? MobileTech, the mobile app for e-automate dispatchers and technicians, streamlines operations and...

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    eCommerce consultant meeting with a timber yard owner, discussing digital strategy
    Cloud-Computing
    Business Growth
    Customer Experience
    Business Intelligence
    ERP
    18/04/2024—ECI Staff Contributors

    Meet Jason Pooley: Helping Trade Merchants Thrive with eCommerce

    Learn how Jason Pooley helps independent trade merchants future-proof with eCommerce, self-service tools, and digital strategy to compete with national players.

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    Blog Demystifying B2 B Ecommerce Header 2023
    Customer Experience
    14/12/2023—Lauren Campion

    Demystifying B2B Ecommerce: Everything You Need to Know

    Explore the world of B2B Ecommerce and learn how to overcome challenges. Implement effective solutions, and stay ahead of the latest ecommerce trends. For CEOs looking for...

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    man using a headset
    Customer Experience
    30/10/2023—ECI Staff Contributors

    Use This Simple Model to Resolve Common Customer Service Complaints

    Demanding customer expectations, human error, and continuous change make it a challenge to maintain consistently high customer service standards.

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    CORP Blog Boosting Customer Service LP Header 2023
    Customer Experience
    02/10/2023—ECI Staff Contributors

    Tips for Boosting Customer Service and Your Bottom Line

    Let’s discuss the role of customer service in driving business success. Read on to explore practical strategies like loyalty programs, & personalized support.

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    5 people posing for photo
    Business Growth
    Business Leadership
    Customer Experience
    25/02/2019—ECI Staff Contributors

    Keys to Customer Loyalty

    Many businesses speak about the importance of customer service, but in practice, creating true loyalty often takes a back seat to gaining new customers.

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    Eci customerrelationship postimage
    Customer Experience
    15/06/2018—Alan Margulis

    Build Customer Relationships with Superior Online Service

    Whether your business has an ecommerce site or services clients through an online presence, today’s digital customer service standards favor businesses that exceed...

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