Big Ideas for Small Businesses The latest news, industry insights and more about ECI, ERP, and cloud computing for small to mid-size business development. + Customer Experience
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Connect User Conference
11/02/2026—ECI Staff Contributors
Why In-Person Learning Still Delivers The Best ROI For Businesses
Discover why in-person learning offers the best ROI for businesses. Gain hands-on training, expert insights, and strategies to accelerate growth and efficiency.
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Cloud-Computing
Business Growth
Customer Experience
Business Intelligence
ERP
18/04/2024—ECI Staff Contributors
Meet Jason Pooley: Helping Trade Merchants Thrive with eCommerce
Learn how Jason Pooley helps independent trade merchants future-proof with eCommerce, self-service tools, and digital strategy to compete with national players.
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Customer Experience
30/10/2023—ECI Staff Contributors
Use This Simple Model to Resolve Common Customer Service Complaints
Demanding customer expectations, human error, and continuous change make it a challenge to maintain consistently high customer service standards.
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Customer Experience
02/10/2023—ECI Staff Contributors
Tips for Boosting Customer Service and Your Bottom Line
Let’s discuss the role of customer service in driving business success. Read on to explore practical strategies like loyalty programs, & personalized support.
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