OUR AI STRATEGY
Practical AI. Real-World Impact.
Artificial Intelligence (AI) is reshaping the technology landscape, but we’re staying true to our mission: helping small and midsize businesses tackle the real-world challenges of running and scaling operations. Our embedded, practical AI strategy for SMBs shifts from reactive problem-solving to proactive decision-making, unlocking agility and growth through purpose-built tools. With profound industry understanding, we develop purpose-built solutions that help SMBs work smarter, move faster, and grow with confidence.
“What differentiates ECI is not simply its use of AI, but how intentionally that intelligence is applied. By embedding autonomous and assisted intelligence directly into manufacturing workflows and designing every capability with a clear purpose, ECI reduces complexity for users while enabling faster, more confident execution across the business.”
- Sankara Narayanan, Industry Director at Frost & Sullivan
We don’t invest in AI for the buzz
We believe AI should do more than impress. It should work hard for your business. That means being secure, practical, and deeply embedded in the tools you rely on every day.
Our approach turns complexity into clarity, stripping away the guesswork and putting real, actionable insight at your fingertips. With AI built directly into our industry-specific solutions, you’re not reacting to problems but staying ahead of them.
Leading the charge is our ECI AI Foundry team, a cross-functional team of engineers, data scientists, and product experts solely focused on making AI relevant, relatable, and results-driven for SMBs. From architecture to adoption, the AI Foundry ensures innovation is not just built; it’s built for you.
What sets our approach apart?
Reduction in task processing times. - Market.us
Increase in accuracy in business functions. - Market.us
Reduction in operating costs. - McKinsey
Here’s how we bring Practical AI for ERP to life for SMBs:
Built by industry experts
Our teams combine industry knowledge with technical expertise to ensure our AI is relevant, practical, and tuned to your business needs. We work closely with customers to ensure our solutions stay grounded in the real world.
AI with a purpose
We don’t add AI for show. Every feature is designed to solve real business problems, drive efficiency, and enhance the tools our customers rely on daily.
Tailored for your industry
Our AI capabilities are designed to address the unique challenges of the industries we serve and are built directly into our industry-specific solutions, ensuring that every capability delivers meaningful impact.
Bill of Materials Builder
With our AI Bill of Materials (BOM) Builder, you can automatically extract relevant data from BOM files and upload that information into your ERP. This speeds up workflows so you can spend less time on tedious tasks and more time growing your business.
Enhanced forecasting
AI-driven forecasting builds on historical sales data via algorithms, including exponential smoothing to generate accurate projections with less manual effort. This improves the planning process, builds confidence in data, and helps make future growth more predictable.
Smart warranty triage
Automate the manual review and routing of homeowner warranty requests with an AI-driven triage system using Microsoft Copilot Studio. This guides homeowners through a Q&A process, automatically analyzing and routing requests to the appropriate resolution path, reducing response time and increasing efficiency.
AI Quote agent
The AI quote builder; It extracts key details like customer, items, quantities, specs, delivery date and attachments, then runs the ERP’s pricing and configuration rules to generate a draft quote—complete with recommended options/terms and a confidence check for anything unclear. work faster and more efficiently by reducing manual data entry and shortening response times.
AI-driven analytics
Coming soon, our next-generation analytics uses AI to uncover trends, pinpoint inefficiencies, and deliver actionable insights. With this tool, leaders can respond faster, and decisions are backed by reliable data.
Invoice automation
Eliminate repetitive, time-intensive tasks and free up teams to focus on strategic priorities. Coming soon, our AI invoice automation feature improves labor efficiency, reduces errors, and speeds up processes.
FAQs – AI in SMEs
How does ECI help SMEs grow with digital software solutions?
ECI Software Solutions supports small and medium-sized businesses in manufacturing, construction, and technical services by digitizing processes and enabling sustainable growth. With industry-specific ERP and AI solutions, we help SMEs work more efficiently, scale faster, and be better prepared for future challenges.
Does ECI use artificial intelligence (AI) in its solutions?
Yes. ECI integrates artificial intelligence (AI) directly into our industry-specific software. Our practical and secure AI tools are designed for SMEs that want to digitalize without added complexity. AI features are built into our ERP solutions and support data-driven decision-making—without standalone systems or expensive custom solutions.
How does ECI’s AI help SMEs make better decisions?
Our AI solutions help SMEs shift from reactive to proactive operations. By detecting risks early, uncovering hidden efficiencies, and optimizing processes, AI enables faster, more confident decision-making—in areas like production planning, inventory management, and capacity control.
What makes ECI’s AI different from other providers?
- Industry-specific AI solutions: Built by experts who understand your sector.
- Functional and purposeful: Every feature solves a real business challenge—no hype, just impact.
- Fully integrated with your ERP: No separate AI modules—just one unified platform.
What is the AI Foundry team at ECI?
The AI Foundry team at ECI is a specialized group of AI experts focused on delivering secure, practical, and industry-specific artificial intelligence solutions for small and midsize businesses. This team drives ECI’s AI strategy by developing scalable AI tools that are built into our ERP software to help SMBs work smarter and compete more effectively.
Comprising engineers, data scientists, and product leaders, the AI Foundry team ensures every AI capability is designed to simplify business operations, surface actionable insights, and support faster, more confident decision-making. Their work powers the future of ERP with intelligent automation tailored to your industry.
How does ECI ensure data privacy and security when using AI?
We handle customer data with the utmost care. We only collect essential data, encrypt it during storage and transmission, and comply with all relevant regulations such as GDPR. Our AI solutions are developed with privacy by design as a core principle.
How does AI integrate with ERP software—and what are the benefits?
At ECI, AI is built directly into the ERP system, eliminating tool fragmentation and creating one clear working environment. The result: less system management, faster workflows, and real-time insights that improve your operations.
What are the benefits of AI-powered ERP solutions for SMEs?
ERP platforms with integrated AI offer real-time analysis, forecasting, and process optimization. This helps you plan more effectively, respond faster to customer demands, and identify bottlenecks early. For SMEs, that means more control, less waste, and a better customer experience.
What AI solutions does ECI offer for manufacturing, construction, or technical services?
ECI provides industry-specific AI features tailored to your business. Think predictive maintenance in manufacturing, capacity planning in construction, or real-time dashboards for field service teams. Curious about what AI can do in your sector? Request a consultation.