The GM Who Turned Gut Feel Into Real-Time Operational Control 

          
Moxon Industries operates a busy shop floor, producing everything from complex rail components to specialised fabrications. General Manager Mark Diacono ensures those operations run efficiently, profitably, and on time. However, before adopting M1 ERP, outdated tools and siloed systems limited his ability to lead with data. 

Running production by gut feel used to be the norm for Mark—until M1 gave him real-time control. “Now, when a machinist finishes a job, it scans off and immediately flags the next step. Nothing sits around anymore,” he said. 

M1’s Job Analysis tool helped him identify which jobs were profitable and where time was lost. “If we quoted 15 hours and finished in 13, we can sharpen the next quote. If it took longer, we ask why.” 

“I meet with our team leads weekly and show them exactly how they performed,” he said. “They know if they had a good week and want to do better.”