Customer Success Story : Moxon Industries
From Mental Mayhem to Digital Precision: A Manager’s Shop Floor Win
At Moxon Industries, the shop floor is the engine room of the business—and for years, Mark Riddell was its de facto operations memory bank. As Sales and Production Support Manager, he was responsible for making sure jobs flowed smoothly from quote to completion, often juggling dozens of live jobs manually. M1 ERP brought the structure and visibility he desperately needed.
“You had to run around the floor like a maniac to find a job, I was carrying 40 jobs in my head at any one time.”
Before M1, Mark managed production support using memory and manual follow-up. “You had to run around the floor like a maniac to find a job,” he said. “I was carrying 40 jobs in my head at any one time.”
With M1’s real-time job tracking and historical quoting data, Mark gained back control and reduced stress—both for himself and his customers. “If a customer calls and asks for an ETA, I don’t have to guess—I just check M1. That builds trust.”
Thanks to M1, Mark now enjoys:
Visibility
Live job tracking with stage-by-stage visibility
Clarity
Fast, accurate customer communication
Insight
Data-driven quoting based on past jobs
Efficiency
Reduced manual effort and mental load
“We can even see which customers are worth quoting and which ones aren’t. That alone saves us heaps of time.”
Ready to learn more?
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