How Moxon Industries Transformed Its Operations With M1 ERP

Prior to implementing M1, Moxon’s operations were bogged down by fragmented systems and manual processes. They relied on MYOB for accounting, Excel spreadsheets for scheduling, and physical job cards for tracking work.

This created a storm of inefficiencies: quoting was slow and inconsistent, job tracking was unreliable, and decision-makers lacked access to real-time data. Team members had to carry critical information in their heads, and operators often didn’t know when a job was ready or what came next.

Sam Matandos, Moxon’s owner, likened it to “driving a car in a storm at night with no headlights or dashboard. You don’t know your speed, fuel, or direction. That was our business before M1.” 

Mark Riddell, Sales & Production Support Manager, explained the shop floor reality: “You had to run around the floor like a maniac to find a job. I was carrying 40 jobs in my head at any one time. It burns you out.”

Moxon’s implementation of M1 was deliberate and well-structured, led internally by Rachael Auterson, the Executive Assistant who became the company’s de facto M1 Superuser.

“I did all the online learning, sat one-on-one with our consultant, and wrote out our own SOPs to suit how we work. Then I trained everyone else,” Rachael explained. “We started by putting in one job at a time, then scaled it up.”

The phased approach allowed the business to learn and optimise without disrupting operations. Importantly, they chose not to force M1 to mirror outdated workflows but used the implementation as an opportunity to reimagine and improve.

Change is rarely easy, but Moxon took a pragmatic and inclusive approach. Rachael’s proactive training sessions, combined with real-time demonstrations of M1’s capabilities, helped drive internal support.

“People were hesitant at first—moving from spreadsheets to a structured system felt foreign. But once they saw how easy it was to find jobs, track time, or print labels, they were sold,” Rachael said. “Now they come to me with ideas on how to use M1 better.”

Regular feedback loops and early wins helped secure broader adoption. Weekly toolbox meetings gave team members a chance to see their performance and improvements.

When exploring ERP systems, Moxon wanted an all-in-one solution that could scale with them. Other systems they evaluated had strong manufacturing modules but weak accounting or lacked integrated QA.

“We wanted something built for job shops but robust enough to support full traceability and growth. M1 ticked all the boxes. It’s designed for businesses like ours that don’t make the same part twice,” Sam explained.

He also emphasised the importance of vendor trust: “On paper, lots of ERPs look the same. But we chose M1 because of the backing of ECI. They’re committed to development and support. That made the difference.”

M1 didn’t just streamline internal operations—it elevated how Moxon interacts externally. Improved visibility allows faster updates to customers, while the purchasing module ensures timely, accurate material procurement.

“If a customer calls and asks for an ETA, I don’t have to guess or walk the floor—I just check M1. That builds trust,” said Mark Riddell. 

Rachael noted: “We’ve reduced late deliveries and improved supplier relationships because we can plan and order ahead. That predictability makes us easier to work with.” 

One of the standout post-implementation enhancements was the adoption of KnowledgeSync, an alert and reporting tool integrated with M1.

“We use KnowledgeSync to get daily alerts on overdue invoices, jobs not clocked into, or tasks at risk of running late,” Rachael explained. “It’s like having a digital assistant keeping tabs on everything.”

Automating reports has saved hours in manual data gathering and ensures nothing slips through the cracks.

M1 didn’t just fix processes—it empowered people.

“I meet with our team leads weekly and show them exactly how they performed. ‘You finished 12 jobs, 11 were on time, one had a material delay.’ They know if they had a good week, and they want to do better,” said Mark Diacono.

Rachael added: “We’ve built pie charts and dashboards for everything—quotes, orders, pending work. It’s visual, it’s clear, and it’s real-time.”

Moxon’s leadership sees M1 as foundational to long-term success and innovation.

“We’re exploring deeper use of the QA module, maintenance tracking, and possibly linking with IoT tools for even more visibility,” said Rachael. “There’s so much potential we’ve yet to tap.” 

Sam concluded: “We’re not just building for today. We’re building a business for the third, fourth, and fifth generation. M1 is part of that foundation.” 

For Moxon Industries, M1 ERP isn’t just a tool—it’s the engine behind a smarter, leaner, and more scalable manufacturing operation.

“There’s no silver bullet in manufacturing. It’s all about the 1% improvements. M1 helps us find and stack those 1% wins,” Sam said. 

As Moxon continues to expand, the team is confident M1 will scale with them and continue delivering competitive advantage in a rapidly evolving industry.