Customer Success Story : Silver Spring Foods
Leading food manufacturers depend on ECI's Deacom ERP to deliver business growth
Discover how Silver Spring Foods has implemented Deacom to streamline production, improve data accuracy and deliver performance insights, to grow manufacturing operations.
About Silver Spring Foods
Founded in 1929, Silver Spring Foods has grown from a local horseradish farm into the world’s largest producer and processor of horseradish. Today, its products reach millions of households and restaurants through major retail, foodservice, and private-label channels. Operating in a highly competitive market with strict regulatory demands, the company has balanced growth with precision, efficiency, and quality.
Although Silver Spring Foods had WMS and ERP systems prior to Deacom, they regularly uncovered inventory variances exceeding $200K resulting in major year-end inventory issues as the legacy ERP that couldn’t deliver accurate real-time results.
Recognising “good enough results” were no longer acceptable, Silver Spring Foods introduced Deacom ERP and the impact has been transformative. Inventory variance was reduced by 99% while operations became more streamlined company-wide, enabling confidence and growth for generations to come.
Working smarter with one connected system
Silver Spring once ran on spreadsheets and disconnected systems, slowing decisions and creating silos. Since moving to ECI's Deacom software, all systems now run on a single platform connecting in real time—production, inventory, purchasing, and planning—teams move faster, collaborate better, and trust the data driving their operational decisions.
“For people in batch process manufacturing, it feels tailor-made for our challenges.”
Inventory variances reduced by 99%
Prior to integrating Deacom, Silver Spring Foods regularly experienced inventory swings of $250K-$300K on $4M stock. Now after Deacom has been implemented, that variance is only $1,700 on $14M+ inventory. That accuracy protects profit margins, minimises stock wastage, and provides reliable data the business can enact with confidence.
“The variance numbers are so small now that sometimes it feels like a rounding error!”
Scaling faster with built-in flexibility
The Deacom ERP system provides Silver Spring Foods with flexibility and scalability as it is configured to capture unique data, monitor quality standards, and allow new products to be brought to market quickly—all without costly customisation.
“At the end of the day, we’re purchasing raw materials, converting them into finished goods, and invoicing customers. Deacom does that better than any ERP I’ve ever seen.”
Cloud confidence, anywhere access
The cost of servers, licensing, and cybersecurity risks can become a costly burden on business. By moving to Deacom, Silver Spring Foods has utilise the cloud to deliver the necessary accessibility and security required.
“Provided you have internet access, you can fire up Deacom securely from anywhere in the country,” explains CIO Noah Wallace.
“Data security is pivotal to our business and our customers. ECI understands that, and has the right people managing the Deacom cloud platform. ”
Built to grow, and built to last
Deacom is deeply entrenched into every aspect of Silver Spring Foods, helping the food manufacturer grow through acquisitions and remain resilient in the current market.
“One of my main objectives is to leave the business in better shape for the next generation. Having a system like Deacom helps do that,” says President Eric Rygg.
Ready to see what Deacom can do for your batch process manufacturing business?
Contact us today to start the conversation.