Customer Success Story : NutraStar
Discover why NutraStar, a leading nutraceutical company, uses ECI's Deacom ERP for batch manufacturing
Through the implementation of Deacom, NutraStar has experienced a 400% growth trajectory across its precision production of high-quality capsules, tablets, and powders.
About NutraStar
NutraStar is a full-service manufacturer of nutraceuticals and supplements becoming the preferred manufacturer for hundreds of companies worldwide due to its consistently produced high volumes of quality supplements. NutraStar’s mission is to provide customers with industry-leading expertise and service, and to produce the highest-quality nutraceuticals and supplements, from formulation to shelf.
NutraStar's growth and scalability
NutraStar’s rapid expansion is driven by their commitment to customer growth. With Deacom ERP, planning and production teams operate on a unified platform, ensuring the delivery of quality products on time, which has resulted in their delivery rate improving by 75%. Combined with managing thousands of raw materials and finished products annually, Deacom has empowered NutraStar to scale operations, which has seen the batch manufacturer partner with leading industry brands to achieve exponential growth over the past five years. The transparency and control measures available to the business through the use of ECI’s Deacom ERP system are essential for continued success and scalability.
“Deacom has easily helped us scale from small batch runs of 5,000 bottles to every day runs of 50K-100K, with our on-time delivery improving by 75%.”
Formulation management
NutraStar manufactures custom and certified products, including organic, gluten-free, and non-GMO. Deacom simplifies complex formulation management, ensuring each product’s requirements are visible to all departments. NutraStar now manages more than 2,300 formulations and 2,000 raw materials with no human error, and meets regulatory and quality standards. Deacom’s automation saves hours in product management, enhances traceability, and supports innovation and compliance, making it a vital part of the production cycle.
“Before Deacom, we were tracking formulas and testing in spreadsheets. I’m glad I don‘t have to work during those times anymore!”
Quality control
NutraStar is an FDA-registered, CGMP-compliant facility based in two locations (Chandler, AZ and Farmindale, NJ). Deacom enhances traceability, inventory management, and quality control, supporting regulatory standards and audits. The system centralises formula management, batch records, and inventory tracking, reducing manual errors and streamlining quality control. Deacom’s systematic approach ensures compliance, transparency, and efficient audit responses, strengthening quality assurance processes.
“Deacom excels in inventory movement - it's a beautiful systematic approach. When NutraStar conducts QC releases, holds, quarantines, and rejections, we no longer have to write notes or emails to remember what happened.”
Profitability and insights
Profitability at NutraStar hinges on raw material costs and labour efficiency. ECI’s Deacom ERP platform provides instant visibility into cost fluctuations, tariffs, and product yields, improving financial accuracy and minimising manual errors by more than 95%. The software allows the batch manufacture to analyse profitability for each product, identify top performers, and make informed business decisions. This insight is crucial for evaluating growth strategies and maintaining a competitive edge in the market.
“Have material prices changed? Have tariffs affected the product? Deacom gives us complete visibility and key insights into raw material fluctuations, which is critical in maintaining profitability. ”
Operational efficiency
Before Deacom, operational efficiency was a challenge. Now, NutraStar achieves maximum output with minimal input, saving time and improving communication across departments. With 2,300 formulations and 4,000 ingredients annually, Deacom’s traceability and inventory alerts streamline production, packaging, and shipping; while Deacom’s deadline management ensures on-time delivery and regulatory compliance, with products reaching customers in 6-8 weeks (down from 10–14 weeks).
“Materials can be released rapidly and I can communicate job changes across departments within two minutes, thanks to the Deacom ERP system.”
Ready to see what Deacom can do for your batch manufacturing automation business?
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