Customer Success Story : Elsum Engineering
M1 provides real-time information and customisation to help meet customers’ expectations
Increase in Order Efficiency: Elsum Engineering now manages approximately 400 customer orders at any time - a 30% improvement with M1.
Reduction in Downtime: The 24-hour operation has experienced a 50% reduction in downtime, ensuring stability and maximising productivity.
Decrease in Defect Rate: Elsum's quality performance has improved significantly, reducing defects to a target of 50 parts per million, a 75% decrease in the defect rate.
About Elsum
Their Story
Based in Melbourne, Australia, Elsum Engineering has over 30 years of experience in supplying a wide range of sheet metal products. From simple brackets to complex welded chassis assemblies, Elsum offers a genuine turn-key service with cutting-edge in-house facilities and an accredited supply chain network. Their expertise spans component design, optimisation, and manufacture, specialising in small-to-medium volume production.
With a commitment to staying competitive in the evolving manufacturing landscape, General Manager Brett Mackieson led Elsum Engineering to implement an ERP system to integrate their information needs and maintain high standards of customer service. This move was driven by the need for scalability, quick scheduled production, and uniform communication across the company.
“What I like about M1 is that you come up with a set of business rules, and then you fill in the dots. It’s the open-ended framework that will make us super users of M1.”
Their Challenges
Before implementing the ERP software, Elsum Engineering faced several significant challenges. The company operated with multiple sub-systems that did not communicate with each other, leading to inefficiencies and a lack of integration.
Meeting customer demands with quick turnaround times was difficult without a unified system. Managing the high complexity of up to 400 customer orders simultaneously, with thousands of components and materials, required a more robust solution. These challenges highlighted the need for an integrated and scalable system to streamline operations and improve overall efficiency.
Their Solution
To address these challenges, Elsum Engineering adopted the M1 ERP software. The modular solution allowed them to roll out different units as plug-ins to the same framework, providing flexibility and customisation to meet their specific needs. The ERP system enabled real-time information sharing across multiple plants, enhancing productivity and ensuring stability in their 24-hour operations.
The Result
Integrated System
Integrated systems and information into a single, unified software solution.
Enhanced Flexibility
The open-ended framework allows for future customisation and growth.
Improved Efficiency
Reduced downtime and increased productivity through stable, real-time operations.
Quality Assurance
High standards of quality control with a benchmark of 50 parts per million.
Customer Satisfaction
High level customer satisfaction by meeting ordering styles and delivery schedules.
Competitive Edge
Enhanced competitive position with improved operational efficiency and flexibility.
6 Key Benefits of M1 ERP
- Unified platform that integrates all information needs, allowing for seamless communication across departments and operations.
- Real-time data sharing and tracking across multiple factory floors, ensuring all staff are on the same page and can respond quickly to customer demands.
- M1's modular design allows new functionalities as needed, making it easy to scale as the company grows and adapts to market changes.
- Customisable software to fit unique business needs maintains high standards of production and quality control.
- Integrating all manufacturing operations into a single system minimises downtime and maximises resource allocation.
- The efficiency gains of M1 lead to improved order handling, reduced defect rates, and overall higher productivity, helping maintain a competitive edge in the market.