Big Ideas for Small Businesses

Time Flies at ECI: Celebrating 20 Years

Ron Books, the CEO of ECI, looks back on 20 years of ECI growth.

Living the Code: The ECI Everyday Hero Award

Learn how the ECI Everyday Hero Award honors inspiring customer stories of community service, innovation, and compassion, with prizes up to $10,000.

14 Reasons Prospecting Data Can Fail

Here are 14 reasons prospecting data fails: poor CRM use, lack of training, or bad targeting. Learn how to fix them to drive better sales outcomes.

Credit Card Fraud: How to Safeguard Your Business

SMB Marketing Best Practices: Easy Reading Is Key to Email Success

How to Build an Onboarding Plan for New Customers

Learn how to build a successful customer onboarding plan. Discover best practices for creating workflows, training content, and boosting customer satisfaction.

10 Need-to-Know Imaging Acronyms

Learn 10 essential imaging acronyms in managed print services & how they help communicate value, optimize processes, & support smarter customer solutions.

Crafting Your Managed Print Services Value Proposition

Learn how to craft a strong managed print services value proposition that sets you apart. Attract customers with a clear, concise, and strategic message.

5 Key Managed Print Services KPIs to Measure MPS Success

Track these 5 key KPIs to measure Managed Print Services success—boost profitability, service, MRR, customer satisfaction, and operational insights.

Top 5 Benefits of Managed Print Services (MPS) for End Users

Diffusing the Bomb: Understanding Anger

Learn how understanding anger in customer service helps diffuse tension. Explore brain science, emotional triggers, and practical tips to manage tough situations.

How to Create Buyer Personas That Drive Marketing and Sales

Craft buyer personas with this step-by-step guide to improve your targeting, personalize content, and align marketing, sales, and product teams around your ideal customer.