7 Things You Need to Know About This Year’s Connect Customer Conference

Summary: The 2026 ECI Connect Customer Conference will take place 16–18 November 2026, at The Cosmopolitan in Las Vegas and is built around the “Full Throttle” theme, inspired by Formula 1 speed and performance. The event will feature practical AI sessions, hands-on training in the ECI Tech Lab, peer networking opportunities, and an expo hall showcasing partners and solutions.

Attendees can expect industry-focused breakout tracks, interactive workshops, and direct access to ECI product experts. The conference also emphasizes peer learning through roundtables, networking events, and collaborative sessions with other ECI customers.

Early registrants can take advantage of the “First 500” promotion, offering discounted pricing for the first 500 attendees, with additional savings available for teams registering together.

We are so excited for this year’s ECI Connect Customer Conference, to be held at The Cosmopolitan Resort in Las Vegas from 16–18 November 2026. We have been planning for nearly two years to uplevel the event for a "Full Throttle" conference.

Here is what we have planned to make this year better than ever:

There’s no better way to kick off this year’s Connect Customer Conference than by going Full Throttle. Inspired by the speed, precision, and excitement of Formula 1 racing, this year’s theme captures the momentum driving our customers, partners, and teams forward. Throughout the event, you’ll see how we’re bringing the Full Throttle spirit to life—from high-energy keynotes and sessions to immersive experiences designed to spark new ideas and accelerate success. Buckle up for a conference built around performance, innovation, and the drive to push our industry further, faster, together.

We’ve spent the last year listening to your feedback and analyzing past event survey responses to ensure this year’s Connect Conference is built entirely around you. We understand that each industry faces its own unique set of hurdles, which is why we're designing our tracks to focus on the tactical, real-world ways our products and the ECI partnership can directly address your specific pain points. 

A cornerstone of this year's experience is Practical AI. We are moving beyond the hype to show you exactly how ECI’s AI capabilities are being integrated into the tools you use every day. Every industry track will feature dedicated sessions on leveraging these AI advancements to automate workflows, gain deeper insights, and ultimately run a stronger, more efficient business. 

Your session experience will be better than ever: 

• Practical AI for your business: We’re moving beyond the hype with dedicated sessions in every track showing you exactly how to use our AI capabilities to automate workflows and run a better business today.
• More "how-to" guidance, less slides: You asked for practical application so we’re delivering hands-on labs, interactive workshops, and expert-led walkthroughs that show you exactly how to solve your daily challenges with ECI solutions.
• Right-sized learning: New tiered sessions (Basic vs. Advanced) ensure you’re always in the right room for your product maturity and business needs.
• Peer-to-peer power: We’re introducing "Birds of a Feather" roundtables and featuring more customer speakers to facilitate the real-world, peer-to-peer knowledge sharing you value most.

Throughout the three days, there are countless opportunities for you to connect, learn from, and strategize with your industry peers. Whether it is during an interactive breakout session, while grabbing a quick bite between classes, or at our evening events, you are sure to find a connection that will make the trip well worth it.

Not sure where to start? Here are some networking tips to get you ready for the Customer Conference:

• Schedule meetings ahead of time - If there are specific ECI team members, partners, or customers that you want to connect with, reach out to them ahead of the event to schedule a time to meet up.
• Use #ECIConnect hashtag – Be sure to use the #ECIConnect hashtag on social media to connect faster with other attendees before, during, and after the event.
• Ask open-ended questions - Consider asking these open-ended questions to get the most out of your conversation: How are you using your software to tackle some of the industry’s biggest challenges? What software features are making the biggest impact on your business? What industry trends are you taking most advantage of right now and how are you applying them? What sessions are you most looking forward to at the conference?
• Follow up quickly – As soon as you make the connection or right after the Connect Conference, be sure to send your new contact an email or connect with them on LinkedIn to stay in touch.

You never know what you will uncover during these conversations. Over the years, we have seen new partnerships made, unique strategies uncovered, and great friendships created during the Connect Customer Conference.

If this is going to be your first Connect Customer Conference, past attendees will urge you to schedule time in the Tech Lab. It is a unique opportunity to sit down in person with ECI’s product experts to strategize and improve your day-to-day use of the software.

The show’s expo hall will be open all three days of the event and is designed to be more than a place to discover new products and solutions – it's also a hub of valuable insights and networking opportunities. Here, you can connect with ECI experts, partners, and customers to gain the knowledge and insights that can help you optimize your investment and stay ahead of the competition.

BONUS: Our expo vendors always come with awesome swag and giveaways so save some luggage space for your return home!

This year’s Connect Customer Conference is heading to Las Vegas—a destination built for big experiences and the perfect place to bring our community together. With direct flights from nearly everywhere, getting to Vegas is easy, which means less travel hassle and more time to connect, learn, and make the most of the event.

Las Vegas also knows how to host. From world-class venues and production to exceptional hospitality, the city is designed to deliver unforgettable conferences. There’s a reason so many major events choose Vegas: there's an energy that raises the bar for every experience.

And the networking doesn’t stop when the sessions end. Whether it’s dinners, evening events, or chance conversations along the way, Las Vegas makes it easy to keep the connections going long after 5 p.m.

Before we know it, November will be here, and we are excited for you to join us for our 2026 ECI Connect Customer Conference.

Quick recap:

The 2026 ECI Connect Customer Conference is set for 16–18 November at The Cosmopolitan in Las Vegas, bringing together ECI customers, partners, and industry leaders for three days of learning, networking, and innovation. This year’s “Full Throttle” theme, inspired by the speed and precision of Formula 1, reflects the conference’s focus on accelerating business performance and helping customers get more value from their ECI technology.

The event will feature industry-focused learning tracks, hands-on product training, and practical AI sessions designed to show how emerging technologies are being integrated into the tools businesses use every day. Attendees can also participate in interactive workshops, peer roundtables, and discussions to share strategies and real-world experiences with other professionals.

Popular features like the ECI Tech Lab provide one-on-one access to product experts for personalized guidance, while the expo hall offers opportunities to connect with partners and explore new solutions. Beyond the sessions, Las Vegas provides a high-energy setting that makes networking easier—whether during scheduled events, dinners, or spontaneous conversations throughout the conference.

To encourage early registration, ECI is offering a “First 500” promotion, giving the first 500 attendees access to the lowest conference pricing, along with additional discounts for teams registering together.