e-automate - the industry’s favourite ERP
e-automate is a business management solution for managed office technology providers. Whether you sell and service copiers, or provide IT and VOIP solutions, e-automate has been designed to help businesses like yours to work smarter and increase profitability.
Why e-automate is the industry's favourite ERP:
- Experience: Over 20 years of reliable ERP support for office equipment dealers.
- Innovation: A growing list of integrations with business applications and office tech solutions.
- Commitment: Our office technology product portfolio continues evolving to help dealers overcome the new challenges in our industry.
Next-Level Data Extraction After 30 Years in the Industry
Data extraction from ECI is significantly more advanced than previous systems I’ve experienced over my 30 years in the office technology sector.
- Active8
Other e-automate features built specifically for office technology businesses:
Streamline and automate how your team manages contracts
e-automate gives you the ability to get the most out of the contracts that your team is already managing while gaining control over billing and service contracts.
Gain visibility into your inventory
Take the guesswork out of your inventory management process and gain a clear understanding of what you have, what you need, where parts are, and when you need to stock up on.
Simplify accounting
By connecting all your business functions, your finance team will be able to better manage all accounting processes with the most accurate data.
Improve service
By connecting e-automate with our MobileTech app, your technicians can provide better service to your customers and help boost company profits.
Enhanced reporting
Our solution provides over 75 pre-configured reports ready for you to use, including service statistics, comparative income statements, asset profitability, contract profitability, and much more.
Gain visibility into your equipment lifecycle
e-automate gives you a better understanding of equipment, helping you track when a piece of equipment arrived at your inventory and all the transactions that occurred since.
Common Questions about e-automate
Is my business too small for e-automate?
Small office technology dealers who assume e-automate is too complex for their small business, may have an outdated notion of ERP. The cost of implementing an ERP has become easily attainable, especially with the benefits of affordable cloud hosting. More than ever, smaller businesses are turning towards cloud ERP systems to increase efficiency, automate processes, and improve their overall business performance to drive growth.
Will e-automate help me track profitability of my contracts?
Managing equipment contracts is our specialty! Contract Profitability reports allow you to analyse not only your accounts' profitability but also every device's profitability. E-automate considers all contract costs, including device, supplies, labor, travel, and miscellaneous charges, and compares it to the device revenue, so you can track your margin to find and resolve profitability issues early.
Why would I choose e-automate instead of just a basic system for tracking asset details?
A basic ERP system will probably help with finance, inventory, and customer management. But a basic ERP cannot deliver specific process improvements and integrations for your managed print services workflows. E-automate has integrations with key industry vendors to simplify your daily tasks. ECI is the leader in reducing the daily pains of office equipment dealers around the world.
Will e-automate simplify my purchase order processes?
Absolutely! PO Processor is a module of e-automate that provides integration with a growing list of the supplies vendors you use, allowing you to easily look up item costs, submit POs directly to your vendor, receive a speedy acknowledgment, reduce manual and repetitive input, and eliminate the need to print, fax/email, or file your purchase orders. This greatly reduces the time and effort it takes to manage your order process.
Will e-automate integrate with my remote fleet management software, so it can collect asset details, such as meter reads?
By using e-automate's robust APIs, you can import meter data from several different sources. But for true automation of meter collection, supply fulfillment, and service ticket creation, we recommend using Printanista for your fleet management. This is because the native integration between Printanista and e-automate provides unmatched automation and streamlining of your managed print services program.
Why would I move my critical business processes to a cloud-based solution?
The question is why HAVEN’T you? A cloud service is the most cost-effective and flexible entryway to implement an ERP for your business. With no upfront investment or ongoing maintenance requirements, and 100% scalability, you and your team can access your real-time data at any time, regardless of your location. Set your business on the path to profitability, without any of the usual technology growing pains.
How long will it take to onboard all my staff?
No two customers are alike, so your account manager can help evaluate your needs and suggest the training support to best suit your team. Whether it’s regular calls, virtual training, self-paced recorded training, or on-site consultation, ECI can provide training delivery to ensure your team is up and running quickly.
Can remote service technicians access e-automate information on their mobile device?
MobileTech is a native mobile app that keeps service technicians directly connected to e-automate through their Android or iOS mobile device. With MobileTech, service technicians can update their service tickets, see all asset details, and check inventory counts in real time.
