Software For Office Technology Providers

Focus On What's Next—We'll Keep Your Business Running

Say goodbye to shrinking margins, clunky processes, and disconnected teams.

ECI brings your business together and takes care of the grind—so you can scale up, branch out, and protect your profits with every team moving as one.

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PrintIT's Device Management Solution of the Year.

13 M+

Office equipment assets managed daily.

95%

Of elite dealers prefer ECI's solutions.

Equipment sales and volume are not what they used to be—the industry is shifting fast

For over 20 years, ECI has helped dealers adapt to industry change—delivering smarter ways to manage fleets, purchasing, service, billing, and more.

Read how Elite dealers prefer ECI

Tight margins. Tighter operations

Scattered contracts, billing, and service tasks slow your team and rack up costly errors. How can they chase growth when they’re bogged down in busywork? Manual work holds you back; centralised tech makes scaling and diversifying simple.

See the real cost of siloed workflows

Finding talent is hard. Losing top performers is worse

Attracting and keeping top talent needs more than perks—it’s about tools that simplify work, fuel growth, and set your team up for success every day.

Get the Infographic-Tech: Your Hardest working employee

Work smarter with the tools you already trust

We join forces with the industry’s best to build integrations that make your systems work smarter.

See our strategic alliances

Testimonials

Danny Mountain, Owner, Cardy, New Zealand

Document print and management experts, delivering tailored solutions and service for over 50 years.

“Our administrative team is relatively small so the ability to set auto-reminders in the run-up to contracts expiring is hugely beneficial.”

Read their success story

Damian McDonald, Regional General Manager, Viatek, Melbourne, VIC

Fuji Xerox’s largest dealer in Australia

“E-automate has helped to adjust contracts to support our customers and provided reports that give insights into billing trends, service calls, and staff utilisation so we can make informed decisions.”

Read about their implementation

Garth Huston, Founder and Owner, Business Distributors Limited, New Zealand

NZ-owned print solutions provider with over 50 years of expertise

“The fact that the entire ECI suite of products and services integrate witheach other is a significant benefit for us.”

Read about their success

Ready to future-proof your office tech business?

Let's chat about how to plan for smarter growth.

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Automatic device monitoring

Monitor your fleet, collect meter reads, track supply levels, reduce downtime, and keep costs in check—automatically.

Profitable contracts

Centralise contract management and track profit by device—simple, clear, and fast.

Optimized dispatch

Take the hassle out of dispatch and scheduling—locate techs, book jobs, and plan smarter routes.

Equipped Field Techs

Real-time info, job tracking, and quick stock checks—all in your techs’ pocket.

Hands-free supply fulfillment

Toner on time, every time—automated from trigger to shipment.

Integrated inventory management

Get inventory right—less waste, less waiting, more control.

Business activity monitoring

Early warnings, fast action—protect performance with real-time business monitoring.

Simplified accounting

Automated MPS billing and payment processing for faster cash flow.

Integrated ecommerce

Boost revenue with fully integrated ecommerce—expand services and products effortlessly.

Frequently asked questions

What software solutions are most used by office technology businesses?

Office technology businesses use software to help monitor, manage, and support their customers. The following systems are most critical:

Customer relationship management software to manage customer interactions, sales leads, and service requests.
Inventory management software to manage product, parts, and supplies inventory, and related accessories, to ensure appropriate stock levels.
Service management software for scheduling maintenance, repairs, and customer service requests.
Quoting and proposal software to create and send customer quotes and proposals.
Remote monitoring and management software and print management software that gather data from remote assets to collect usage data, detect issues, and monitor supply levels.
Field Service contract management software to track asset warranties, field service contracts, and related agreements.
Reporting and analytics software to gain insight into profitability, inventory levels, and business health.
Mobile apps that help remote technicians access information, manage field workforce and provide on-site support.
Accounting and financial systems to manages finances, expenses, and invoicing.
Inventory tracking and barcode scanning to streamline inventory management and order processing.

Is my business too small for fully integrated office technology solutions?

Smaller businesses can reap unique rewards by implementing end-to-end business management. While growing your business, you can enjoy improved job workflows, shorter response times, and increased productivity without having to add staff. And the data analytics can help you make revenue-strengthening decisions.

Additionally, a cloud-based software solution delivers flexibility, security, and a low cost of entry for small businesses.

How long does it take to implement an end-to-end office technology solution?

Implementation times can vary depending on the complexity of the software, and the size and needs of the business. Typically, it takes a few weeks to a few months to fully implement and configure software solutions for your business.Our Ultimate Guide to Finding the Right Business Management Software helps to reveal all the considerations involved in taking this step.

Will business management software work with any of my existing software applications?

Yes. Software solutions for office technology businesses typically offer integration capabilities to deliver seamless workflows for common processes and enhance overall efficiency. To prevent manual tasks and double entry, look for a solution that has extensive support for integrations with leading industry solution providers.

How can I be sure my data is safe and secure?

Small and medium sized businesses rely on cloud computing for security, and for good reason. The effort and cost to prioritise data security and adopt measures to protect sensitive information can be a barrier for many companies. With cloud solutions you are automatically entitled to data encryption, user authentication, regular backups, and adherence to industry-standard security protocols without any additional investment.

That is why it is crucial to choose reputable software providers that prioritise data security, have robust security measures in place, and employ dedicated cloud experts to uphold strong security standards.

How can office technology software improve customer satisfaction?

With a fully integrated office technology solution, managing customer interactions is much easier, and leads to faster response and resolution times. Automated processes collect remote asset data, identify error triggers, and generate service tickets faster than a customer can call to report a service issue. Your ability to expedite service calls and exceed customer expectations will lead to greater customer retention.