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    Big Ideas for Small Businesses

    The latest news, industry insights and more about ECI, ERP, and cloud computing for small to mid-size business development.

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    Businesswoman interacting with digital icons representing data strategy, automation, and analytics
    3/5/2019—Christian Polo Orellana

    Why Data Strategy Is Crucial to Successful Digital Transformation: Part 2

    A strong data strategy fuels digital transformation by enabling smart insights, AI adoption, and business growth—beyond just collecting massive datasets.

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    18/4/2019—Nathan Rich

    SMB Marketing Best Practices: Easy Reading Is Key to Email Success

    Learn how better email marketing readability—short, clear content and bullet points—boosts engagement and success for SMB campaigns.

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    Team collaborating to design a customer onboarding plan that enhances experience and drives product adoption.
    15/4/2019—ECI Staff Contributors

    How to Build an Onboarding Plan for New Customers

    Learn how to build a successful customer onboarding plan. Discover best practices for creating workflows, training content, and boosting customer satisfaction.

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    Blog 10 Need to Know Imaging Acronyms
    15/4/2019—ECI Staff Contributors

    10 Need-to-Know Imaging Acronyms

    Learn 10 essential imaging acronyms in managed print services & how they help communicate value, optimize processes, & support smarter customer solutions.

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    Business team developing a managed print services value proposition strategy in a busy office setting
    15/4/2019—ECI Staff Contributors

    Crafting Your Managed Print Services Value Proposition

    Learn how to craft a strong managed print services value proposition that sets you apart. Attract customers with a clear, concise, and strategic message.

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    person using cash register
    15/4/2019—ECI Staff Contributors

    7 Key Benefits of Managed Print Services for Your Business

    Explore 7 key benefits of managed print services (MPS), including cost savings, security, efficiency, and reduced waste—perfect for streamlining print operations.

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    15/4/2019—ECI Staff Contributors

    5 Key Managed Print Services KPIs to Measure MPS Success

    Track these 5 key KPIs to measure Managed Print Services success—boost profitability, service, MRR, customer satisfaction, and operational insights.

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    person using printer
    15/4/2019—ECI Staff Contributors

    5 Key Benefits of Managed Print Services (MPS) for End Users

    Learn how managed print services help end users cut costs, simplify supply management, reduce IT load, automate tasks, and gain valuable device insights.

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    man yelling at phone
    12/4/2019—Darrin Smith

    Diffusing the Bomb: Understanding Anger

    Learn how understanding anger in customer service helps diffuse tension. Explore brain science, emotional triggers, and practical tips to manage tough situations.

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    5/4/2019—Jenna Guy

    How to Create Buyer Personas That Drive Marketing and Sales

    Craft buyer personas with this step-by-step guide to improve your targeting, personalize content, and align marketing, sales, and product teams around your ideal customer.

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    person using tablet
    27/3/2019—Matt Lippe

    2019 SMB Mobile and Digital Technology Trends

    Explore 2019 SMB mobile technology trends—AI, 5G, IoT, and more—transforming business apps, boosting efficiency, and enabling a mobile-first workforce.

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    Three millenial B2B coworkers in an office setting using digital tools for purchasing decisions
    Sales Strategies
    Business Growth
    14/3/2019—Jack Farris

    Are You Really Selling Your Products to the Correct Buyer?

    Are your sales efforts aligned with today's millennial buyers? Discover how persona-based selling and digital engagement can boost B2B and B2C success.

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