Our AI Strategy
Practical AI. Real-World Impact.
At ECI, we help small and medium-sized businesses (SMBs) tackle the real-world challenges of running and scaling their operations. With deep industry know-how, we develop purpose-built solutions that help SMBs work smarter, move faster, and grow with confidence. Artificial Intelligence (AI) is an important part of this mission.
We don’t invest in AI for the buzz
Our focus is on practical, secure, and embedded AI that simplifies complex analysis, removes guesswork, and surfaces the insights that actually matter to you. Built directly into our solutions, our AI tools help leaders make faster, smarter decisions in the moments that count.
For businesses where speed, accuracy, and agility are critical, our AI shifts decision-making from reactive to proactive—spotting risks early, uncovering new efficiencies, and enabling teams to act with clarity.
After implementing AI within their ERP, businesses have experienced:
Reduction in task processing times. - Market.us
Increase in accuracy in business functions. - Market.us
Reduction in operating costs. - McKinsey
Here’s how we bring AI to life for SMBs:
Built by industry experts
Our teams combine deep industry knowledge with technical expertise to ensure our AI is relevant, practical, and tuned to your business needs. We work closely with customers to ensure our solutions stay grounded in the real world.
AI with a purpose
We don’t add AI for show. Every feature is designed to solve real business problems, drive efficiency, and enhance the tools our customers rely on every day.
Tailored for your industry
Our AI capabilities are designed to address the unique challenges of the industries we serve and are built directly into our ERP foundation, ensuring that every capability delivers meaningful impact where it counts.
“Since using ECI's AI capabilities within our ERP, we’ve reduced manual data entry errors by over 30% and cut project completion times by nearly a quarter. The real-time insights and automated workflows have freed our team to focus on strategic growth, and our customer satisfaction scores have never been higher.”
Explore real examples of ECI AI in action for your industry:
Batch and Process
Job Shops
Discrete
FAQs
How does ECI help small and medium-sized businesses (SMBs)?
ECI Software Solutions helps SMBs overcome the day-to-day challenges of running and growing a business. We offer industry-specific software solutions that help SMBs operate more efficiently, scale faster, and grow with confidence.
Does ECI use Artificial Intelligence (AI)?
Yes. ECI integrates AI directly into our solutions—but with a focus on practical, secure, and easy-to-use tools. Our AI capabilities are built to simplify complex tasks, remove guesswork, and provide actionable insights that help business leaders make smarter decisions, faster.
How does ECI’s AI help SMBs?
For SMBs where speed, accuracy, and agility matter, our AI transforms decision-making from reactive to proactive. It helps spot risks early, identify areas for efficiency, and give teams the confidence to act quickly and decisively.
What makes ECI’s AI different?
- Built by industry experts: Our AI is developed by teams who understand your industry, ensuring it solves real problems and delivers practical value.
- AI with a purpose: Every AI feature is designed to enhance your operations—not added for the sake of technology buzz.
- Tailored for your industry: ECI’s AI is built for the industries we serve, including ecommerce, CRM, and analytics—delivering targeted impact where it matters most.