MobileTech
BOOST TECHNICIAN PRODUCTIVITY AND CUSTOMER SATISFACTION
Get more from your service team with MobileTech
Keep your technicians, despatch, and service managers connected and working from one system with real-time job information. Even when on the road, your technicians stay linked to e-automate for complete end-to-end management of their service calls.
Deliver exceptional service with MobileTech
Service productivity lifts dramatically when your field technicians use MobileTech to manage jobs, check stock, communicate with team members, and capture customer signatures. GPS tracking helps identify availability, cut response times, and improve customer satisfaction.
Always know where your techs are
Real-time geolocation helps despatchers match technicians to jobs, making route planning and call reassignment easier. MobileTech gives your despatchers accurate daily activity forecasts and supports consistent SLA achievement.
Optimise routing
We can’t control rising fuel prices, but we can optimise how it’s used. Review technician route history to spot long despatch times or inefficient travel and uncover strategies for smarter despatching and routing.
Fully manage service calls in the field
Technicians can manage every aspect of a service call from anywhere. Real-time integration with e-automate means customer details, service history, and documentation are updated instantly. Captured customer signatures automatically generate invoices, reducing back-office admin.
Quickly access parts and inventory
Easily add parts used on a job to the work order, search your stock system to locate items, request parts, or arrange field transfers. All stock movements are tracked in real time within e-automate for accurate and centralised inventory management.
Easy schedule management
Technicians can clock in and out of activities for straightforward timesheet management. Fill schedule gaps with new activities or auto-fill with admin or training. All time tracking flows back into e-automate for KPI reporting.
Work offline
When network coverage drops, MobileTech keeps working. Job activity is recorded offline and syncs automatically once coverage is restored — no need to re-enter information or reopen tickets later.
"...it probably saves our team at least 15 to 30 minutes a day. That’s wonderful!"
-Steve Phillips, Service Manager, Saulisbury Business Machines
Everything your service team needs
Native Mobile App
Available for iOS and Android mobile devices
Easy routing
Improve response times with one-click route creation with Google Maps, Apple Maps, or Waze.
Live GPS tracking
Improve dispatching with real-time visibility into technician location and route analytics.
Customised Views
Sort and filter calls to view scheduled, dispatched, or completed calls. Search calls using any phrase, tech name, or number.
Quick Inventory Visibility
Finish jobs faster. Locate parts from your global inventory, enable in-field transfers, and automate parts requests.
Automatic invoicing
Reduce accounting processes by capturing customer signatures on-site for automatic invoice generation.
MobileTech Resources
5 Inventory Management Pitfalls To Avoid
Find out how an ERP can streamline inventory management and help you combat the hidden inventory costs hurting your business.
MobileTech Reimagined: What's New and What's Next
Join Anna Grubb, Global VP of Sales and Bill Masur, Director of Product Management as they discuss what's new and what's…