Our Connect Customer Conference is a unique, in-person event held every two years at various locations around the United States. ECI customers come together to network with each other, get product training, learn industry and software best practices, build relationships with ECI team members, get inspired, and have some fun. 

Each conference allows attendees to get intensive training on their software and all business aspects, from sales and marketing to legal and HR. As an attendee, you will have the opportunity to build connections not only within your networks but also across all represented industries, including building and construction, hardware, field service, distribution, and manufacturing.

Full Throttle is about operating with clarity, momentum, and speed using what’s already in place.

The event is built around:

• Practical ways to Fine-tune what you have and unlock more speed, efficiency, and ROI
• Clear insight into what’s coming next and make your move before everyone else
• Face-to-face time with ECI experts to keep you moving at full throttle
• Conversations with industry peers who are dealing with the same roadblocks

Attending ECI Connect is your chance to level up your business. You’ll get hands-on training, insider previews of new product features, and real-world strategies from industry experts and fellow ECI users. It’s the best way to strengthen your skills, solve everyday challenges, and bring back fresh ideas that drive measurable results. Plus, you’ll build valuable connections with peers, partners, and the ECI team that you can lean on long after the conference ends.

The next ECI Connect Customer Conference will be held 16-18 November, 2026, at the Cosmopolitan Resort of Las Vegas in Nevada.

The ECI Connect Customer Conference is for you, the users of ECI’s products and business solutions, which include Amper FactoryOS, AvidCX, AvidWarranty, Bolt, Davisware, DDMSPLUS, Deacom, e-automate, EvolutionX, Homekeep, Insearch, JobBOSS², JobBOSS, Lasso CRM, LotVue, Khameleon, M1, MarkSystems, Printanista, Red Falcon, RockSolid MAX, and Spruce. Over the years, we have built a program designed to fit the training needs of various experience levels, departments, and manager levels to help your company get the most out of its software investment. Below are just a few of the team members who will see great value in attending the user conference:

• Power users - Power users are those employees who use the software extensively and deeply understand its capabilities. They can benefit from attending our user conferences to learn about new features and best practices and to network with other power users to share tips and tricks.
• New users - New users can learn about the basics of the software and get help from more experienced users and ECI team members. They can also learn about new features and best practices.
• Executives - Executives and decision-makers can learn about new ways to use software to improve their business's efficiency and overall profitability. At the expo hall, they can engage with new software solutions specific to their industry that can give them a bigger competitive advantage.
• IT professionals - IT team members will have a unique opportunity to network with other IT professionals to share tips and tricks, learn about different ways to use software, and get support. They will also benefit from in-person software training to help improve their company's efficiency and productivity with their ECI software.
• Accounting professionals - Accounting pros can learn about new or untapped opportunities to improve accounting efficiency and accuracy. They will also have many opportunities to network with other accounting professionals to learn from their experiences, expertise, and tips on using the software.

Plan to dress in business casual attire during the day for your sessions and sports coats or business casual attire for our Welcome Reception. Don't forget to wear your name badge to all conference events, meals, and sessions.

Yes, the Connect Customer Conference Event app will be released in the Fall of 2026 and will be your indispensable guide to building your personalized schedule, navigating your way onsite, and finding information about the hotel, event announcements, meal locations, and more.

Absolutely! Our Connect Customer Conference is open to international travelers who abide by regional travel restrictions and guidelines.

Send all questions to conference@ecisolutions.com.

To learn more about registration, click here. 

You can also sign up to be one of the first to know and get updates. 

With your registration, you get:

• Admission to the General Session and Celebrity Keynote Speaker
• Industry-specific General Sessions and training sessions of your choice
• Access to the Vendor Expo, Tech Lab, and Customer Service Center
• Conference meals and breaks:
  • November 16 – Welcome Reception
  • November 17 – Breakfast, breaks, lunch, and industry networking reception
  • November 18 – Breakfast and breaks

We have a few pricing options available for our customers, which vary based on how early they register and how many team members they bring with them. Here is what you need to know: 

• First 500 Registrants ($250 USD discount)
  • Individual: $1,445 USD per person
  • Group: (3+ team members): $1,345 USD per person
• Regular Registration (Ends 16 November)
  • Individual: $1,695 USD per person
  • Group (3+ team members): $1,595 USD per person
• Pre-Conference Workshops
  • $399 USD per person
• Guest Rate (Evening Events Only)
  • $299 USDper person

Click here to register!

Yes, we have invited all our vendors to participate. These vendors will be a cross-section of each industry, including manufacturing, building supply, home construction, office technology, service management, distribution, ecommerce, credit card processing, and sales and business intelligence.

If your company is interested in being part of our expo, check out our sponsorship options and reach out to our team (conference@ecisolutions.com). 

Cancellations received on or before September 1, 2026, will receive a 50% refund. However, you may substitute your registration for someone else any time before November 10, 2026. If you have any questions or want to make a substitution, please contact us at info@ecieventteam.com. 

All cancellations or substitutions must be received in writing. You will be responsible for canceling or substituting your hotel reservation at The Cosmopolitan Resort.

Connect offers a wide range of sessions designed to help you get the most out of your investment in ECI’s software solutions. You’ll find product-focused sessions and use cases that dive deep into functionality, workflows, and best practices, giving you practical tools to bring back to your business.

In addition, we feature broader business sessions on topics like legal, marketing, leadership, and change management. These sessions provide valuable insights that apply across industries and roles. This mix ensures that every attendee, from daily users to executives, walks away with actionable knowledge and strategies.

No way! We have a lot of industry trend topics planned for you, as well as general business resource sessions. Some examples of these sessions include: 

• Automation and AI
• Data security
• Change mangement
• Marketing best practices
• Strengthening the customer experience
• ... much, much more!

During our three-day conference, we will have many opportunities for networking and training. This includes: 

• An Expo Hall - Designed to be more than a place to discover new products and solutions, our Expo Hall is a hub of valuable insights and networking opportunities. Here, attendees can connect with our experts, partners, and customers to gain the knowledge and insights that can help them optimize their software investment.
• A Tech Lab - A unique opportunity for attendees to sit down in person with our product experts to strategize and improve their day-to-day use of the software.

Our Sponsor Prospectus will be available soon. Please email conference@ecisolutions.com if you have any questions. 

Our sponsors include a mix of strategic partners, solution providers, and companies that offer complementary products and services to our customers. These organizations share our commitment to helping businesses grow and operate more efficiently. While many sponsors have existing alliances with ECI, we also welcome companies that bring added value to our customers and the broader Connect community. This diverse sponsorship mix ensures attendees can discover a wide range of solutions that support their success.

Our Sponsorship Prospectus, which includes packages for various budgets, will soon be available. To secure your sponsorship, please email conference@ecisolutions.com. 

Our 2026 Connect Customer Conference will be hosted at the beautiful Cosmopolitan of Las Vegas. Check out our travel page to learn more about the venue and a discounted room rate. 

Yes! We have worked with the The Cosmopolitan of Las Vegas, United Airlines, and Avis to get discounts for all our customers attending the event. Here is what you need to know: 

Hotel Accommodations with Gaylord Texan: 

• Booking Online: Visit our ECI Hotel page and select which days you need a room to get our discounted group rate

Flights with United Airlines: 

• Booking Online: Visit United.com/meetingtravel and enter the offer code ZS3B192704 when searching for available flights.
• Booking via Phone: Call United Meetings at 800-426-1122 and give them the following information.
  • Agreement code: 192704
  • Z code: ZS3B

Car Rental with Avis: 

• Booking Online: Visit www.avis.com and enter AWD# W989012 when placing your registration
• Booking via Phone: Call Avis at 1-800-331-1600 and refer to AWD# W989012

For more details about travel for this event, visit our Connect Travel Page.