Why 95% of Elite Office Tech Dealers Trust ECI Solutions

Affinity Business Communications, the publisher of ENX Magazine and ENX The Week in Imaging, recently revealed their list of the 2024 Elite Dealers in our industry. Congratulations to the top performers who have risen above industry challenges and demonstrated resilience, innovation, and an unwavering commitment to customer service. We are particularly proud that many of these Elite Dealers are harnessing the power of ECI's cutting-edge ERP and device monitoring software to drive their success.

Over the past two decades, we have witnessed the changing landscape of office technology. Collaborating with ECI customers to solve their daily challenges has helped us become a key solution provider to the industry's top dealers. ERP and device monitoring software are critical tools that ensure the daily operations of a dealership are running smoothly and efficiently. It's a privilege to provide Printanista and e-automate to all office equipment dealers to overcome challenges such as:

• Flat growth and reduced volumes: Dealers struggling with flat growth and shrinking cost-per-page (CPP) volumes use e-automate to streamline their sales processes, gain deeper insights into contract profitability, and make data-driven decisions that lead to sustained growth.
• Operational Inefficiencies: Managing daily workflows and servicing large device fleets can create countless low-level tasks and operational bottlenecks. Our integrated ERP platform, honed through decades of industry expertise, allows dealers to automate many back-end processes. With fully integrated device monitoring, service teams are equipped with real-time data to manage device performance proactively and respond to issues quickly.
• Customer retention and satisfaction: Providing exceptional service is key to customer loyalty. With e-automate and Printanista integration, you can anticipate issues before they occur, offer fast resolutions, and ensure that clients experience little to no downtime with their office equipment.
• Competition and diversification of services: To help dealers stay competitive, we provide several advanced integrations with e-automate for the modern office equipment dealer. For instance, MobileTech, our service tech mobile app, enables you to get more from your service team, boosting technician productivity and customer satisfaction in the process.

As we celebrate the accomplishments of the 2024 Elite Dealers, we’re excited about what lies ahead. The office technology landscape is ever-changing, but with the right tools and strategies, the future is bright for those willing to innovate and adapt. At ECI, we remain committed to helping dealers reach new heights and are eager to provide software solutions to power their next growth phase.

Congratulations again to this year’s Elite Dealers—your dedication and excellence inspire the entire industry! We’re honoured to be a part of your journey and look forward to supporting your continued success.