Are your customers happy with your service?
e-automate's despatch system is so efficient that we feel it cuts down on response time.
–Michael Gower, Digital Printing Solutions, Inc.
How do you track your technician's profitability?
Do you know what percentage of your calls are incomplete because your technicians don't have the parts they need on hand? How about how much inventory they have out in the field or how often they are sent out on calls for which they are not qualified?
Using e-automate® you can coordinate all of the service center processes and ensure the best usage of resources and materials, at the optimal time, for the lowest possible amount of time and with the greatest return on investment (ROI).
Using e-automate you can:
- Log, clear, despatch and invoice service calls
- Recommend service call assignments based on a technician's qualifications and ability to reassign calls
- Monitor technicians' stock replenishment
- Review chargeable service call billing
- Handle incomplete calls for parts
- Queue documents for contract invoice email distribution
- Integrate with RemoteTech® despatch software and DeskTech™ ticket management solutions for even more control