At ECi we are fully committed to the industry we serve
Industry relationships are hugely important to us as ECi since they are essential for our customers. Working with key players in the industry, wholesalers, manufacturers, dealer groups, trade associations and third-party solutions providers, is an integral part of removing pain for our customers and helping their business grow.
Whether its electronic trading links, product data or third-party integrations, you can be confident that we will continue to grow our industry network to help our customers.
Working with The Entire Industry Supply Chain!
Focused on making things much easier for you:
We sit on industry-wide committees attended by wholesalers, dealer groups, suppliers and other software houses to help understand changes in the industry and help steer the right solutions to benefit our customers.
Product file updates
Wholesalers and suppliers update their products files periodically. We provide tools to ensure your system is updated, as well as integrating with third-party data services to enhance your product data.
When you accept a customer’s order you send it to the appropriate supplier(s) specifying shipping arrangements (third-party drop ship directly to the customer or to you for shipping). You receive an acknowledgment of the order and shipping arrangements.
You can check stock with your key suppliers quickly and easily to ensure a great fulfilment rate for your customers.
Despatch Advice Notifications
Your key suppliers can let you know when back orders are due for despatch, helping you set the correct delivery expectations with your customers.
The supplier(s) send you an invoice for purchased products. Horizon checks the invoice line by line against the purchase order (based on parameters set by you). If the invoice matches the PO, it flows into Horizon. If the invoice and PO do not match, you receive a discrepancy alert.
Demo Horizon® Software
See Horizon for yourself with a customised demo to suit your needs.