Ecommerce Software For The Office Supplies Industry

A single secure system that helps you simplify day-to-day tasks

Working in the office supplies industry, you know what it’s like to have a schedule packed with meetings and phone calls, then any travelling and admin on top. Nobody wants to lose more valuable time logging into different systems or opening another document to find the information they need – so what is the solution?

Ecommerce Software For The Office Supplies Industry Features

Ecommerce

HorizonWeb Plus brings an end to the standardisation of ecommerce templates.

Customers demand a great web browsing experience as well as accurate and up to date information. Having a regularly updated web presence with fresh content and a modern design will keep your customers engaged and ensure your business stays competitive.

HorizonWeb Plus is a fully customisable software solution giving you a competitive advantage with modern, responsive site design, personalisation and endless opportunities to change your content, transforming your e-commerce site into a super salesperson, while staying fresh and appealing to your customers.

Rich product data is also part of your customer’s e-commerce experience with HorizonWeb Plus. Multiple images and video, features lists, extended description, searchable and filterable product attributes all help your customer find what they’re looking for quicker. Increase average order values with up-sell and cross-sell tools. Improve customer-loyalty with self-service portals.

HorizonWeb Plus is also ready for you to move beyond traditional office products, with support for product shelf life, order cut-off times, product variations, forward-order capabilities, flexible industry standard punch outs and so much more.

HorizonWeb Plus provides seamless integration with Horizon systems, this means that a lot of web setup is presented simply in the Horizon ERP and your customers get a great choice of self service options, such as:

Essential functions for home working:

Customise the webshop to meet your client’s specific needs, turn features on and off for specific companies so they can navigate your website more easily
Allow clients to manage their own staffs purchasing. Website orders can be set so they can only be processed with the authorisation from a buyer contact at the company
Let your clients manage their own account maintenance; adding users, cost centres and order pads is something you can allow a key contact to do
Give customers access to business information when they need it e.g. statements, backorders, invoices and reports
All of these features reduce the number of calls to your sales and accounts departments
Maximise your cross-selling and upselling opportunities

The power of design:

Create a relevant web presence with a modern and up to date storefront design
Give customers a great browsing experience on mobile, with a mobile optimised responsive design
Drive traffic to your current offers with compelling banner ads
Keep your campaign look and feel cohesive with email templates that are consistent with your web promotions
Make it easy for your customers to find and order from you with custom landing pages

CRM & Analytics

Combining CRM and advanced business analytics.

An effective customer relationship management (CRM) tool helps the entire organisation consistently anticipate and respond to customer needs, creating increased satisfaction and loyalty.

Combining a CRM, business analytics, and advanced reporting into one application.

This powerful combination provides your organisation with all the information and tools necessary to understand customer purchasing trends, manage leads in your sales pipeline, and effectively monitor sales and margin opportunities.

Powered by Cognytics, MyDay dashboards enable busy sales professionals to quickly manage their schedule allowing them to spend more time with customer’s and achieving their targets. Sales professionals and executives can quickly see their appointments, tasks, activities, leads, and opportunities in a single dashboard including:

Mission critical KPIs and performance metrics
Today’s Events
Up Next Appointments
And more!

By linking your sales data to your sales activities, management and sales teams can efficiently prioritise initiatives and create meaningful plans to reach their goals. Acsellerate CRM helps you improve profitability by driving new prospects to a sale and increasing their repeat purchases and loyalty.

Learn more about how Acsellerate can help you improve profitability through increased customer loyalty and drive new prospects to a sale.

Purchasing

Integrations make ordering easy.

For over 20 years ECI has been a critical partner for both suppliers and office product providers, across the UK and Europe. Horizon integrates with all office product wholesalers to help you be more competitive, improve workflow, and increase your overall business performance.

Are you ready to streamline your supply chain and speed up your customer's lead times?

Explore ECI's partnered suppliers

Accounting

Integrate your finances to improve cash flow.

Horizon gives you the accounting tools you need to manage the accounting process throughout your entire business including the ability to:

Automatically post A/R invoices and credit notes
Process customer deposits and credits
Accept credit card payments for outstanding A/R Fax or e-mail statements directly from A/R
Post to multiple customer accounts from one cheque
Receive and process electronic A/P invoices from supporting vendors
Automatically match A/P invoices to received P/Os
Utilise a multi-location G/L module
Customise financial tables
Export financial data in one step
Review with unlimited G/L history

Warehouse and Inventory Management

Always have the right products, at the right prices, in the right places at the right time.

With real-time inventory control, you can manage multiple locations, support multiple vendors, prices, purchasing units of measure and item numbers for each product. Easily manage variable margin pricing, unlimited item bins, cycle count module and more.

Management & Reporting

Generate all reports from within the system, no specialised software or training required.

With Horizon, you can keep track of every aspect of your business by providing:

360° view of company operations
Real-time business metrics
Profitability tracking of customers, products, contracts, groups and employees
Contract management and analysis
Pricing analysis for customer, vendor and employee records
Insight into financial performance against budget
Comprehensive management and financial reporting
SQL databases for easy data export and analysis

Sales

Simplify and streamline your sales process.

With robust sales management features, you have all the information you need to provide excellent customer service and increase sales revenues.

Empower your staff by giving them access to important data to help serve your customers more effectively
Easily create quotes, convert quotes to orders, or copy from an existing quote
Proactively follow up quotes by setting call back tasks
Save time when you build a new order by selecting items from previous orders
Protect your margins by automatically upselling and cross-selling items that yield the highest margins
Ensure optimal order fulfilment by utilising a real-time check on stock
Reduce delivery charges for you and your customers by merging orders

Anxious over inefficiencies?

Manage all your business processes

Horizon® office products software has helped hundreds of office equipment suppliers who are anxious about the costs associated with using multiple platforms that are not integrated, wasting time and, potentially, losing profits.

It might be time for a change if you are

Worried that your current processes are not as efficient as they should be;
Using several systems that don’t communicate with each other and take up too much of your time;
Increasingly reliant upon spreadsheets that may be filled with errors; or,
Not confident that the data you are using to make business decisions is highly accurate.

If so, then Horizon ERP software is your one-stop office supplies software solution.

With Horizon office supplies software, you can manage and track all your business processes from one easy-to-use platform. This will give you more time to grow your business.

Many of the leading office stationary and furniture suppliers in the UK and Ireland rely on ECI and Horizon to help them to manage their daily processes like sales, contracts, stock, purchasing, accounting and more. Using this complete end-to-end business management software solution saves them time, money and manpower.

Struggling to keep costs down?

Cut costs while increasing sales

Keeping costs under control and automating as much as possible are important steps to success. Horizon helps you stay on track by providing access to integrations with major office equipment suppliers, wholesalers and manufacturers as well as automating the upload and keeping cost/price plans up to date.

Agonising about the sales cycle?

Increase sales with built-in CRM

Acsellerate CRM with advanced reporting provides your organisation with all the information and tools necessary to understand customer purchasing trends, manage leads in your sales pipeline, and effectively monitor sales and margin opportunities.

Our Horizon® office supplier software has been developed to address these challenges, so you get more out of your day.

Read on

By bringing business functions together on a central platform, you no longer need separate products. Cloud-based and secure, Horizon® is designed to drive sales, manage contracts and track inventory. Other features include accounting, purchasing and equipment history tracking.

Since the core solution works seamlessly with both out our add-on products and supplier integrations, this all-in-one platform provides real-time visibility across the business, helping you respond quickly to change and opportunities.

Find out more about our office supplies eCommerce software features below.

Expand the services you offer customers.

Keep your customers coming back to you to supply their office stationery or office furniture needs by using these fully integrated add-solutions.

Ecommerce Website Design

Keep content fresh and up-to-date.

It's like having a second webmaster

HorizonWeb Plus Ecommerce will turn your ecommerce site into a super salesperson and generate incremental revenue for your company. We work with you on an ongoing basis to develop and maintain your site, and ensure it remains up-to-date so you are always one step ahead of the competition. With this service you get:

Modern storefront design: An appealing web presence will give your customers/prospects the confidence to engage with you! We consult with you, then design and develop the best office products ecommerce web design for your needs. Ongoing updates are provided at your request.
Web banner design: Drive traffic to your current offers! Each month, you will provide us with details of your web specials/promotions, and we'll create compelling banner ads to drive shoppers to those offers.
Site news: Effectively communicate the latest news to your customers and prospects! Provide us with the content you want uploaded and we'll take care of the rest.
Email marketing templates: Keep in touch with your customer base with emails that promote your brand. We will build email templates for your business that are consistent with the look and feel of your website.

Branded Website Design

Improve local SEO ranking.

Showcase your business to drive more leads

Improve your local search engine optimisation (SEO), generate new leads, drive sales and increase your brand awareness through a branded website.

Branded Website Design matches your existing Horizon ecommerce site with your corporate site and ties them together as one.

With no upfront investment needed, Branded Website Design will design and host your company website’s homepage and up to 10 additional pages (15 total with subpages) to develop and drive your brand throughout the online experience. Each website package offers:

Personalised design using your company's content
Guidance from experienced professionals to maximise your site for lead generation
Links to the login and search on your ecommerce site
Continuity from your corporate site to your ecommerce site for a seamless experience!
Periodic updates to keep content fresh and relevant
Initial local SEO setup

Learn more about how to showcase your business, company culture, and community service using Branded Website Design services.

Professional Services

Streamline operations, increase efficiency.

Expert white glove services

Horizon's experts can help you reach peak performance levels to help you streamline operations and increase daily efficiency.

Expert On-Site Total Business Review provides your dealership with a comprehensive business review complete with best-practice recommendations and modifications specifically tailored to your unique needs. And, we are so sure that you’ll see an improvement to your bottom line using our Expert On-Site Total Business Review that we offer a money-back guarantee on our consultation services fee!

During your review, ECi's experts will examine the following in detail:

Operations and Logistics
Accounting, Reporting, and Auditing
Billing and Workflow
Inventory Control and Stocking Options
Online Presence, Ecommerce and Automation

For the owner or manager who wants to make the most of their Horizon program and really streamline efficiencies, we offer our Premier Account Management. The highest level of service and support that Horizon offers, Premier Account Management keeps your business running smoothly with dedicated one-on-one consultants when and where you need it most. Your senior level Account Manager provides you with:

A first point of contact for professional guidance, training, implementation, and issues
Best practice recommendations to help you use Horizon efficiently and effectively
A two-day, on-site consultation each year to review your goals and challenges and solidify your business plan

JumpTrack Proof-of-Delivery

Reduce delivery costs and errors.

Plan, capture and track deliveries

Want to reduce errors and the costs associated with delivering your products? JumpTrack proof-of-delivery (POD) software replaces costly paper-based systems with electronic manifest lists and signature capture. Electronic proof-of-delivery improves fleet efficiency by monitoring your driver’s day, all while helping you improve customer service by using real-time information accessible from any mobile device or computer.

"We’ve reduced a 15-minute process to less than 5 minutes. That small difference is critical when we’re talking about same-day delivery." Lee Mercer, Manager at Granite Office

A cloud-based program for mobile devices, the initial investment is low with no special equipment is required, so even the smallest of operations can use it. Proof-of-delivery software:

Eliminates labor and paper costs associated with traditional systems
Increases delivery capacity without adding to your fleet
Offers greater management oversight through real-time driver efficiency reports and GPS tracking
Is intuitive and easy to learn with little training necessary
Reduces operating costs and improves cash flow

Take POD to the next level with optional delivery route and fleet optimisation capabilities that keeps drivers on the fastest, most efficient route and reduce the number of trucks on the road for fuel and time savings.

Learn more about JumpTrack POD today!

EasyOrder

Transitioning customers to online.

Reduce transaction costs

Many businesses have invested in technology to combat some of the day-to-day challenges, but many have not yet discovered the full value of having a web presence or use it in a very limited way with their B2B clients.

EasyOrder offers a complete e-commerce and order management solution which includes a customer self-service portal. This SaaS model already serves hundreds of organisations across the entire globe.

At ECi, we have a team of EasyOrder Professional Services Consultants who work with you to ensure that EasyOrder continues to give your business maximum benefits. EasyOrder is a SaaS model, which means that you can focus on managing your core activities, whilst leaving us to worry about the maintenance.

Our hosting platform is subject to constant review. We can offer performance far superior to anything you could provide yourself within an acceptable budget. Benefits of choosing a SaaS model include:

Focusing on your core business: Use our expertise
Minimal upfront investment: Avoid investing in costly hardware
Fast implementation: We have a clearly defined process which works!
Fewer demands on your IT resources: Let us take the load
Flexible expansion options: A scalable solution you won’t outgrow