Device Management Hero Image

Managed Print Software

Capture, store, and analyze critical printing data

Streamline your Managed Print Services offerings.

FMAudit® and PrintFleet® are both designed to give the ability to critical printing data from most major manufacturers in one place. The flexible subscription-based, scalable, cloud-based service model seamlessly connects with your ERP with no up-front investment in hardware, software, or IT resources.

Features

Standard Features4

  • Alerts

  • Comprehensive Reporting

  • Data Collection

  • Device Agnostic

Device Management Features

Standard Features4

  • Alerts

  • Comprehensive Reporting

  • Data Collection

  • Device Agnostic

Device Management | Alerts

Proactively Manage Print Devices

Develop proactive supplies and service programs by creating status alerts based on event and occurrence thresholds, triggers, standard and vendor error codes, and even LCD screen text.

Generate a single alert to notify you at event start and event end and use occurrence thresholds to help avoid sending your technician out for trivial issues, allowing for better management of the customer environment. Increase device up-time, reduce inventory, and improve your first-call success rate.

Ready to deliver proactive supplies and service?

Device Management | Reports

Create Reports to Meet Your Needs

Automatically generate the reports you need to better manage your customers' print environments. Choose from a selection of out-of-the box reports or build custom reports to get the data you need. Schedule reports hourly, daily, weekly, or monthly to ensure your team has the information they need when they need it.

Build QBR reports to review with your customers and help them stay on track with their print goals.

Get the visibility you need today!

Device Management | How Remote Data Collection Works

Remotely Monitor Customer Print Environments

The Data Collection Agent (DCA) can be installed on a non-dedicated server, at a client location, or reside in the firmware of a device. For devices that are not on a network, ECI’s Local Print Agent (LPA) offers the ability to track printing from locally connected print devices by collecting information directly from the device.

Collect critical meter, performance, and supply-level data from multi-functional printing devices to power your MPS program. Accurately bill your customers for pages printed, supplies, and service.

Ready to start monitoring your print fleet?

Device Management | Device Agnostic

Get Accurate Data on All Devices

ECI’s relationships with leading original equipment manufacturers (OEM) provides unparalleled device information and continuous growth of our extensive model database.

Eliminate the complexity of managing multi-vendor print environments. Build your MPS program with a single tool for accurate data collection, reporting, and ease of use.

Device Management Personas Industry background

Get a unified view of all your devices.

Owners and C-Suite

FMAudit and PrintFleet are cloud-based applications designed to simplify and streamline meter collection and billing, supplies and service delivery and enable an exceptional customer experience regardless of your customer's print environment.

Drive efficiencies through:

  • Synchronizing information with your ERP
  • Automating supplies fulfilment
  • Reducing error-prone manual processes
  • Allowing customizable service and supply notifications

With over 15 years of experience, 25,000+ devices in our model data-base, and our award winning data collection agent, let us manage your devices so you can focus on driving business growth.

Sales Team

Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.

Build your contracts based on both or either automate supply fulfillment or supply triggered sales. With automated fulfillment you can start by setting the percentage level or estimated days to empty for all your devices under contract. When a device hits the threshold value you specified, we will generate a shipment order which is sent to your ERP. Finally, the consumable is shipped directly to your customers. Or conversely wWhen a customer’s toner cartridge is almost empty, a supply triggered alert feature sends an email to your client with a link to your toner store.

Maintain your margins regardless of contract type!

MPS Admin

Stop doing manual meter reads! Get fast, accurate information.

Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices and this flexibility enables you to proactively manage supplies and reduce your service costs. Within the user interface we have three key views to simplify your dat-to-day:

  • Technical - basic device information including device name, supplies status, device status, yesterday’s meter count, serial number, IP address, location, and last active date
  • Supplies - displays supply-related information, including toner levels or status, and order supplies
  • Alerts - see the customer name, number of devices with recent alerts, and a link to view alert details for each device

Our solutions give you the flexibility to manage an entire print environment regardless of manufacturer or end-user environment, with a single tool for control and accountability.

Inventory Manager

Whether your sales team contracts based on automated supply fulfillment or supply triggered sales you will have the right inventory, delivered at the right time. Use Estimated Days to Empty (EDTE) to predict the date/time that a given supply will reach an empty state. Enabling you to alert on this value is the first step toward providing more predictive analytics in device monitoring. Using EDTE, you can order your supplies from any number of preferred vendors to be drop-shipped to your customers' locations.

Owners and C-Suite

STREAMLINE BUSINESS EFFICIENCIES

Owners and C-Suite

FMAudit and PrintFleet are cloud-based applications designed to simplify and streamline meter collection and billing, supplies and service delivery and enable an exceptional customer experience regardless of your customer's print environment.

Drive efficiencies through:

  • Synchronizing information with your ERP
  • Automating supplies fulfilment
  • Reducing error-prone manual processes
  • Allowing customizable service and supply notifications

With over 15 years of experience, 25,000+ devices in our model data-base, and our award winning data collection agent, let us manage your devices so you can focus on driving business growth.

Sales Team

CONTRACT VISIBILITY

Sales Team

Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.

Build your contracts based on both or either automate supply fulfillment or supply triggered sales. With automated fulfillment you can start by setting the percentage level or estimated days to empty for all your devices under contract. When a device hits the threshold value you specified, we will generate a shipment order which is sent to your ERP. Finally, the consumable is shipped directly to your customers. Or conversely wWhen a customer’s toner cartridge is almost empty, a supply triggered alert feature sends an email to your client with a link to your toner store.

Maintain your margins regardless of contract type!

MPS Admin

INTUITIVE SOLUTION

MPS Admin

Stop doing manual meter reads! Get fast, accurate information.

Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices and this flexibility enables you to proactively manage supplies and reduce your service costs. Within the user interface we have three key views to simplify your dat-to-day:

  • Technical - basic device information including device name, supplies status, device status, yesterday’s meter count, serial number, IP address, location, and last active date
  • Supplies - displays supply-related information, including toner levels or status, and order supplies
  • Alerts - see the customer name, number of devices with recent alerts, and a link to view alert details for each device

Our solutions give you the flexibility to manage an entire print environment regardless of manufacturer or end-user environment, with a single tool for control and accountability.

Inventory Manager

CONNECTED DATA

Inventory Manager

Whether your sales team contracts based on automated supply fulfillment or supply triggered sales you will have the right inventory, delivered at the right time. Use Estimated Days to Empty (EDTE) to predict the date/time that a given supply will reach an empty state. Enabling you to alert on this value is the first step toward providing more predictive analytics in device monitoring. Using EDTE, you can order your supplies from any number of preferred vendors to be drop-shipped to your customers' locations.

Add-ons streamline service and operations efficiency.

Free up your time to focus on what matters most—your customers.

Device Management Add On Banner User Management

User Management

Increase Your Margins

Intelligent print management tools

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Device Management Add On Banner e automate

e-automate

Integrated ERP

Business management software

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Device Management Add On Banner Quick Deal

QuickDeal

Easy Proposal Creation

Enable sales to quickly create proposals

View Details
Device Management Add On Banner Mobile Mapping

MobileMapping

Customer Device Maps

Mobile device location viewer

View Details

Stop worrying about capturing device data. Find out how we can help.

Connect Now

Designed specifically for office technology providers, PrintFleet or FMAudit is ideal for:

  • Office Equipment Dealers
  • Managed Print Service Providers
  • Managed IT Service Providers
  • Value-Added Resellers
Print It 2020 Awards

PrintIT 2020 Awards

ECI Print Management Software wins ERP/Device Management Solution of the Year

Managed Print Resources

  • All Resources
  • Videos
  • Brochures
  • Ebooks
  • Fact Sheets
  • Whitepapers
Maximizing Your Investment Using FM Audit and e automate

video

Maximise Your Investment with FMAudit and e-automate

Find out how FMAudit and e-automate can give you a competitive edge by providing visibility and control over your print fleet to help scale your business and increase profitability.

Print Fleet Brochure

brochure

PrintFleet Brochure

PrintFleet® is a complete remote monitoring system, designed to capture, store, and analyse critical printing data from your client’s locations.

Implementing your MPS Program

ebook

Implementing Your MPS Program

How to Set Your Program Up for Success

User Management Solution Flyer

ebook

User Management Solutions

Diversify your offerings and help your customers better manage their print with cost accounting, secure print, rules-based printing, and more. Find out how to build better margins with User Management!

E automate and FM Audit The Power of Integration

video

e-automate and FMAudit: The Power of Integration

Watch this short video to hear Dustin Wandtke of The Ray Morgan Company explain why the integration between e-automate and FMAudit "far outweighs any other competitive product" that he's seen.

Growth Strategies For Office Technology Providers

ebook

Growth Strategies For Office Technology Providers

The office technology landscape is constantly changing and with that, dealers of all sizes must adapt to stay competitive. But how can you work toward achieving sustainable long-term growth? Here are six areas to consider when it comes to growing your business.

FM Audit Brochure

brochure

FMAudit Brochure

FMAudit® software gives you the ability to manage all your print devices in one place!

Complete Guide To Managed Print Services

ebook

Complete Guide To Managed Print Services

Device Mgmt Solutions Overview Video Resource Tile

video

Device Management Solutions Overview

fact sheet

Data Collection Agent (DCA) Flyer

ECI has made several improvements to our traditional data collection agent for greater data accuracy and performance efficiency.

How to shine on the

whitepaper

How To Shine On The Service Stage

Today’s service providers are confronted with tough competition, business inefficiencies, and out-of-control operating costs, all of which make it difficult to get ahead. Find out how to turn these common service challenges into opportunities for growth!

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Find out why Office Technology Dealers choose ECI over the competition.

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