The ECI Customer Excellence Awards honor businesses that have successfully deployed ECI solutions and are achieving excellence in business efficiency, customer experience, and overall performance. Open to all current ECI customers* around the world, awards will acknowledge innovators, growth drivers, and visionaries in their use of business technology to achieve digital transformation.
After narrowing the submissions and interviewing finalists, ECI chose M1 customer, Excel Connection, as its first Customer Excellence Award Winner. A wire and cable manufacturer, Excel not only transformed their business using M1, but continued to innovate and adapt its ERP use as an essential business during the COVID-19 pandemic
Benefits of M1
As COVID-19 spread throughout the U.S, Excel was deemed an essential business and therefore needed to figure out how to efficiently conduct operations despite shutdowns, disrupted supply chains and shipping networks.
With M1, Excel could see what jobs were being worked on, ensuring employees were prioritising correctly, and could receive real-time job updates to ensure on-time delivery to customers. And, using their centralised system, all authorised personnel at Excel were able to access the information necessary to work remotely and comply with health regulations.
“Beyond optimising our business as a whole, M1 really helped us see and prioritise jobs as we scaled up our production of essential supplies in the early months of the pandemic.”
“We made the best decision by choosing M1 to grow with because the flexibility to customise screens, use grids with the data fields for our business needs along with automating many manual spreadsheet reports to collect data now happens at the touch of a fingertip.”