Event Details


Your event registration includes admission to all Connect keynote and breakout sessions and sponsor areas. It also includes all general receptions, evening entertainment and conference meals. Add-on training is available to full conference attendees for an additional cost.

Through July 31, 2020

Early Bird


Early Bird Group

Requires 3 or more people

August 1 - November 15, 2020



Regular Group

Requires 3 or more people


Pre-con Workshops


Guest Rate

Non-conference attending

For information on additional costs, hotel, travel and flight information reference our event FAQ.

2020 Agenda

Click on the date to view each day's agenda

  • 8:00AM – 5:00PM
    Registration Open
  • 8:00AM – 11:00AM
    Vendor Set Up
  • 9:00AM – 12:00PM
    Pre-Conference Workshops
  • 11:00AM – 1:45PM
    Vendor Expo Open
  • 11:00AM – 1:45PM
    Tech Lab Open
  • 11:00AM – 1:45PM
    Customer Service Center Open
  • 2:00PM – 4:45PM
    ECI Connect Kickoff & General Session
  • 6:30PM – 8:30PM
    Welcome Reception
  • 7:30AM – 5:30PM
    Registration Open
  • 7:30AM – 8:30AM
    Breakfast in Vendor Expo
  • 7:30AM – 5:30PM
    Vendor Expo Open
  • 7:30AM – 5:30PM
    Tech Lab Open
  • 7:30AM – 5:30PM
    Customer Service Center Open
  • 8:30AM – 9:45AM
    Divisional General Sessions
  • 9:45AM – 10:00AM
    Morning Break
  • 10:00AM – 11:15AM
    Morning Training Sessions
  • 11:15AM – 1:15PM
    Lunch in Vendor Expo
  • 1:15AM – 2:30PM
    Afternoon Training Sessions
  • 2:30PM – 2:45PM
    Afternoon Break
  • 2:45PM – 4:00PM
    Afternoon Training Sessions
  • 4:00PM – 4:15PM
    Transition to Next Session
  • 4:15PM – 5:30PM
    Afternoon Training Sessions
  • 7:00AM – 1:00PM
    Registration Open
  • 7:00AM – 8:00AM
    Breakfast in Vendor Expo
  • 7:30AM – 1:00PM
    Vendor Expo Open
  • 7:30AM – 1:00PM
    Tech Lab Open
  • 7:30AM – 1:00PM
    Customer Service Center Open
  • 8:00AM – 9:15AM
    Morning Training Sessions
  • 9:15AM – 9:30AM
    Morning Break
  • 9:30AM – 10:45AM
    Morning Training Sessions
  • 10:45AM – 11:00AM
    Transition to Next Session
  • 11:00AM – 12:15PM
    Morning Training Sessions
Connect Cosmopolitan of Las Vegas

The Cosmopolitan of Las Vegas

The Cosmopolitan of Las Vegas is a luxury resort offering a decidedly different perspective. Located at the heart of The Strip, the resort's uniquely vertical multi-tower design offers spectacular views of the vibrant city. The new 3,033-room resort features oversized modern living spaces with expansive, one-of-a-kind private terraces.

Connect Book a Room

Book a Room

$209/night Taxes and hotel fees not included

ECI has secured a discounted hotel rate at the host hotel, The Cosmopolitan Las Vegas. Visit the link below to book your hotel room.

Connect Traveling


We have contracted with American Airlines for our 2020 Connect Conference in Las Vegas.

Use Promo code '22N0BB' for a 4% discount.

For additional information on travel restrictions and requirements, visit the FAQ.

Connect Visit Las Vegas

Visit Las Vegas!

Viva Las Vegas! Learn more about the city that never sleeps and its attractions, countless dining options, live shows and nightlife. Take advantage of your time in the city and explore!


The ECI Connect Conference is for you, the users of ECI’s products and business solutions. Whether you are a business owner, IT professional, manager, or first-time user, we have classes that will fit your training needs.

  • What is the Connect Conference?

    Connect Conference is the biennial meeting for you, the users of ECI’s software products for independent businesses. Each conference gives you the chance to get intensive training on your software and all aspects of running a business, from sales and marketing training to legal and HR classes. At Connect, you have the unique opportunity to work one-on-one with trainers and tech support, meet company executives and network not only with other members of your own industry but across all represented industries including building and construction, hardware, office products, contract furniture, field service, and manufacturing.

  • When and where will the conference be held?

    November 16–18, 2020 at the Cosmopolitan of Las Vegas Resort & Casino, Las Vegas, Nevada.

    November 16—Pre-conference Workshops (additional fee), General Session, Vendor Expo, Tech Lab, Customer Service Center, and Welcome Reception

    November 17–18—Training sessions, Vendor Expo, Tech Lab, and Customer Service Center

  • Who should attend the conference?

    The ECI Connect Conference is for you, the users of ECI’s products and business solutions. Whether you are a business owner, IT professional, manager, or first-time user, we have classes that will fit your training needs.

  • Why should I attend Connect Conference?

    Educate: Get intensive training on your software and all aspects of running a business, from sales and marketing advice to legal and HR sessions.

    Collaborate: Work one-on-one with trainers and tech support, meet company executives, and network not only with other members of your own industry but across all represented industries.

    Inspire: Take home ideas to propel your software and business to the next level, encourage and be encouraged by fellow attendees, and be heartened by the Everyday Hero Award!

    Training sessions will be available for the following ECI business solutions:

    • Acsellerate
    • e-automate
    • FMAudit
    • JobBOSS
    • M1
    • Macola
    • MAX
    • MarkSystems
    • Lasso CRM
    • LotVue
    • Red Falcon
    • RockSolid and RockSolid MAX
    • Spruce
    • TeamDesign
  • How many attendees do you expect?

    We expect more than 1,000 attendees.

  • Where can I find the conference agenda?

    The conference agenda can be found here. You can sign up for any Business Session and for sessions that are opened to users of your software. During registration, you will specify your software. Only the sessions that are available to you will be shown. Some sessions do require a certain skill level. Make sure you are qualified to take the sessions you sign up for.

  • Do I need to schedule sessions in advance?

    Yes, all sessions have an attendee limit, and some fill up quickly. To ensure you get to enroll for the sessions you need, sign up for them as soon as you can.

  • What does my experience level need to be to attend sessions?

    Sessions are provided for all skill levels—beginner, intermediate, and advanced. The skill level will be indicated in the session description on the registration site.

  • What if I want to attend two sessions that are held at the same time?

    Some sessions are offered more than once, so make sure there is not another time scheduled for one of the sessions you want to attend. If it is truly impossible for you to attend both, consult with ECI staff to get training materials from the session you do not attend.

  • What is the difference between the sessions and the lab?

    The sessions are a group event and usually drill down into specific topics with visual aids provided to help further understanding and learning. In the Tech Lab, you can receive one-to-one, hands-on training on a specific aspect of your software.

  • Will more sessions be added? Can I continue to add sessions to my schedule?

    Check back often, as we will add sessions up to one month before the conference. In addition, we will also cancel any sessions that do not receive the minimum number of attendees by that time. You may make changes to your schedule up to the conference start.

  • What is the Connect App and how do I get it?

    The Connect App will contain everything you need for Connect 2020: the show guide, a map of the conference, the agenda, General Session and Keynote Speaker info, Preconference Workshops and sessions training materials, speakers’ bios, and a social media platform. You can upload your schedule to the app. Pretty nifty.

    It’s easy to download the app to your phone. Just visit the Apple or Google Play Store and search for ECI 2020 Connect and follow the instructions. Then start posting pictures and comments!

  • How do I delete sessions from or swap them out on my schedule?

    Access your registration account using the link that was sent with your confirmation. From there, you can make changes to your schedule.

  • What is required during the sessions and do I need to bring anything?

    Though training materials are provided through the app, it is advisable to take notes in whatever manner that works for you—pen and paper, notebook, phone, or laptop. Please bring the items with you, pens and paper will not be provided in the sessions.

  • What is included in my Preconference Workshops?

    Training materials will be provided through the app. Please bring your laptop, notebook, phone, or pen and paper with you.

  • Will there be a wait list for the sessions or Preconference Workshops?

    Yes, there will be a wait list as many of the workshops sell out.

  • Will I get copies of the presentations and materials?

    Yes, all materials will be available through the app before and during the conference or through the Support Portal afterwards.

  • Will there be a Vendor Expo?

    Yes, ECI has invited all our vendors to participate. These vendors will be a cross section of each industry including: Lumber and Building Materials, Hardware, Residential Home Construction, Managed Services, Field Service, Contract Furniture, Office Products, and Manufacturing.

  • How can I participate in the Vendor Expo or become a Sponsor?

    Please visit the sponsorship page and contact us at conference@ECIsolutions.com

  • When will the conference registration open?

    Registration will open in June 1, 2020. After completing registration, you will be sent a link to your account. You will be able to access your account to update information and sessions using that link.

  • What’s the cost to attend the conference?

    Individual Rates

    Regular conference rate (August 1–November 15, 2020): $1,199

    Early Bird rate (through July 31, 2020): $999

    Preconference Workshops: $279

    Guest rate: $299

    Group Rates (3 or more people from one company)

    Regular conference group rate (August 1–November 15, 2020) $1,149 per attendee

    Early Bird group rate (through July 31, 2020): $949 per attendee

  • What is included in the registration?

    Your Connect registration fee includes the regular conference sessions you sign up for, admission to the General Session and Keynote Speaker, Opening Reception on Monday evening November 16, access to the Vendor Expo, Tech Lab, and Customer Service Center, breakfast and breaks on the 17th and 18th, and lunch on the 17th.

  • What is not included in the registration?

    Travel to and from the conference, transportation between the hotel and airport, hotel stay, parking or valet service at the hotel, meals outside conference hours, entertainment, gambling, hotel incidentals, and registration for Preconference Workshops are not included in the registration fee.

  • Are discounted or group rates available for the conference?

    Yes, those who register by July 31, 2020, will receive the Early Bird rate of $999 per attendee or, for groups of three or more from the same company, $949 per attendee. Starting August 1, 2020, the regular conference group rate will be $1,199 per attendee.

  • What is included in the guest pass?

    Guests can attend the Vendor Expo, opening reception, and meal functions. Training sessions and access to the Tech Lab and Customer Service Center are not included in this registration.

  • I am a member of the press. Are press passes available?

    Yes, press passes are available. Members of the press have been given a special registration code. You must register for the conference using the code. You are responsible for arranging and paying for your hotel and travel accommodations and any non-conference meals.

  • What is the cancellation and substitution policy?

    Cancellations received on or before Friday, September 21, will receive a 50% refund. However, you may transfer your registration to someone else. If you have any questions or would like to do a transfer, please contact us at conference@ecisolutions.com. All cancellations or transfers must be received in writing.

    You will be responsible for cancelling or transferring your hotel reservation.

  • What if I lose my badge on site?

    No worries! Just visit Registration and a new badge will be given to you.

  • When will the hotel registration be available and are there special rates?

    Hotel registration is now open and we have negotiated a special rate for all conference attendees. The conference rate at the Cosmopolitan is $209 plus applicable taxes and hotel fees. You must register through Passkey to get the discounted rate. Your confirmation will be sent to you immediately after booking your hotel stay through Passkey.

    We have negotiated a discounted resort fee of $25.00 per room per night, plus tax (the current resort fee is $44.22 per night). The resort fee cannot be waived and covers:

    • High-speed internet access (in-room and public areas)
    • 24 Hour Fitness Center access
    • Unlimited local, toll free, and domestic long-distance telephone calls (including all 50 states)
    • Tennis court access (based on availability)

    Review the Cosmopolitan's FAQs or contact their customer service at 877.551.7778 with any additional questions.

  • How do I cancel or make changes to my hotel reservation?

    The Cosmopolitan has a 72-hour cancellation policy, unless otherwise stated. Cancellations less than 72 hours before your arrival will result in a forfeit of the initial deposit.

    You can modify your reservation by either going through Passkey or contacting the hotel directly. Reference the confirmation number received from Passkey or use your full name and dates of stay if calling the hotel, referencing the ECI Connect Conference in order to receive the discounted room rates.

  • What is the closest airport and are there special flight rates for the conference?

    The closest airport is McCarran International and we have contracted with American Airlines for our 2020 Connect Conference in Las Vegas.

    • Beginning December 26, you may book flights online at www.aa.com. Please use our preferred partner, American Airlines when you can because of the benefits provided to you as a traveler and to our organization for extended partner value.
    • IMPORTANT: This promotional code will only be valid for flights traveling round-trip to McCarran International Airport (LAS) between November 13 – November 21, 2020.

    When booking online, enter the promotion code ‘22N0BB’ for a 4% discount. Place the Promotion Code in the promotion code box and your discount will be calculated automatically.

    Reservations may also be made by calling 1-800-433-1790. Please reference the promotional code when you call.

  • Are there any flight restrictions or new regulations I should be aware of?

    Yes, according to the TSA (Transportation Security Administration) beginning October 1, 2020, every United States Citizen 18 years of age and older will need a REAL ID-compliant driver’s license, state-issued enhanced driver’s license, or another acceptable form of ID, for air travel within the United States.

    You will still need your passport for international travel, and you can use your passport to verify your identity at the TSA checkpoint instead of a REAL ID-compliant state-issued driver’s license. However, if you plan to present your state driver’s license to verify your identity at the TSA checkpoint, that card must be REAL ID compliant.

    How do you know if your current drivers license is REAL ID-complaint? REAL ID-compliant cards are marked with a star at the top of the card. If you’re not sure, contact your state driver’s license agency. For information by state, including where to obtain a REAL ID, visit the DHS REAL ID website and click your state on the map.

    For more information about REAL ID and enhanced driver’s licenses, please visit the TSA website.

  • Is there transportation to and from the hotel and airport?
    • Uber, Lyft and taxis are readily available options for getting around Las Vegas.
    • To reserve a rental car at a discounted rate, contact Avis at 1-800-331-1600 (refer to AWD# B136001) or Budget at 1-800-433-5628 (refer to BCD# U001650). You can also log on to www.avis.com/aagroups or www.budget.com/aagroups.
  • Is parking included at the Cosmopolitan?

    Yes. Please visit this page to learn more about parking at the hotel.

  • What kind of weather should I anticipate?

    In most years, Las Vegas averages a daily maximum temperature for November that's between 63- and 70-degrees Fahrenheit (17 to 21 degrees Celsius). The minimum temperature usually falls between 44 and 49 °F (7 to 10 °C). Nearly every November day warms to over 50 °F (10 °C) in Las Vegas. It’s not a bad idea to check the forecast for Las Vegas before you travel and pack accordingly. Expect the meeting rooms to be chilly so bring a jacket or sweater to stay comfortable during sessions.

  • What is the dress for the conference?

    For the Preconference Workshops, General Session, opening reception, and the education sessions, dress is business casual. Nice jeans, khakis, slacks, skirts, and dresses are all appropriate. Tank tops, hats for men, cut-offs, torn clothing, running and yoga apparel, and t-shirts with offensive language and/or graphics are not permitted at most places and are not appropriate for Connect activities. Look for a Know Before You Go email in the weeks before the conference for information on items you should bring.

    Going out to experience Las Vegas? Check the venues’ websites to determine what you should wear.

  • Where can I learn more about Las Vegas?

    You can find information about things to do in Las Vegas here.

  • I have questions that are not addressed here. Whom do I contact?

    Send all questions to conference@ECIsolutions.com