Make your Customers the Hero

Provide a seamless experience for your customers so they can focus on their clients.

Offer convenience through digital document availability, real-time inventory counts, and margin control with software built specifically for the LBM industry.

Talk to Us About How

Make your Customers the Hero

Provide a seamless experience for your customers so they can focus on their clients.

Offer convenience through digital document availability, real-time inventory counts, and margin control with software built specifically for the LBM industry.

Talk to Us About How

We help LBM dealers create loyal customers.

For B2B LBM dealers, understanding and meeting customer needs is more than a professional obligation; it reflects the values and dedication that define the sector. This dedication ensures that every interaction is tailored to foster trust and build long-lasting relationships, fueling the industry’s growth and stability.

Emphasizing customer experience in LBM is crucial for maintaining recurring revenue and achieving sustainable growth, especially for the smaller dealers in emerging markets.

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From inventory, to AR, to sales, ECI provides a robust portfolio of POS, ERP and ecommerce software to help you serve your customers.

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Serve your customers with tools to make them the hero.

Give your customers the ability to...

...View & download orders and quotes online from anywhere

Your commercial customers can login to the Account Management dashboard to view their orders and quotes

...View real-time pricing and rewards discounts 24/7

Allow your customers to view their custom pricing and create quotes from anywhere, including comparing prices between materials to ensure the best quote for their clients.

...Peruse different products options through multiple EDI integrations

ECI's robust EDI integrations allow you to offer multiple options and pricing for products so they can assess the best product for their clients.

...Capitalize on rewards for better prices - and better margins.

By offering your commercial customers rewards programs, they can pass along the savings to their clients - while maintaining their margins.

...Access information 24/7, from anywhere.

Your customers want to answer their client's questions immediately, and at the jobsite. Give them that luxury with ecommerce.

...Pay statements or balances on their own terms.

By allowing your customers to view and pay through an online account management dashboard, they can keep track of their expenses more dynamically and serve their clients more with more confidence.

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As an industry leader for more than 35 years, we are trusted by more than 4,000 lumber yards, hardware stores and building supply businesses.

Are you making your customers' jobs easier?

Reduce the chaos in their world so they shine for their clients.

Chaos for Contractor Chris....

Contractor Chris faced a tight deadline to deliver a detailed takeoff and quote for a client. After a rushed onsite meeting, he hurried to the lumberyard before it closed. Dealer Dan, Picker Pete, and Purchasing Pam were quick to assist, working together to process special orders and generate multiple quotes with different material options. Despite their efficiency, the process took several hours. By 7 p.m., only half of the quote was ready, as Pam was still waiting for a response from a crucial supplier. Chris left the lumberyard both relieved and frustrated, knowing he would need to return the next day to finalize the details. This delay pushed back his presentation to the client, intensifying the pressure on his already tight schedule.

...becomes order through the help of Dealer Dan.

In an alternate universe, Contractor Chris uses the dealer’s advanced portal during a client meeting. The portal integrates inventory, purchasing, and quoting features, allowing Chris to efficiently input order details. He receives real-time updates on item availability, stock levels, and delivery estimates for out-of-stock items. Additionally, the portal helps him generate initial quotes comparing various materials. By the end of the meeting, Chris has all the necessary information and can either continue to his next appointment or head home early.

Chris & Dan are now Two Peas in a Pod.

In the end, Contractor Chris stands out as the hero for his swift and effective handling of the quoting process, which boosts his reputation and professional standing. However, Chris acknowledges that his success is due to the invaluable support from Dealer Dan and his team. Their efficient, integrated system and proactive assistance turned a potentially cumbersome process into a smooth experience. Chris is committed to remaining loyal to Dealer Dan and his team, recognizing that the true hero is the collective dedication to exceptional customer service.

Hear what this customer thinks

We've been operating in the ecommerce world for about 3.5 years now, and this is the first time I've felt excited about the future and our ability to evolve with a system that easily scales as we grow.

BRENT BURROWS II | CBS BAHAMAS

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Make your Customers the Hero

Provide a seamless experience for your customers so they can focus on their clients. Offer convenience through digital document availability, real-time inventory counts, and margin control with software built specifically for the LBM industry.

Make your Customers the Hero

Provide a seamless experience for your customers so they can focus on their clients. Offer convenience through digital document availability, real-time inventory counts, and margin control with software built specifically for the LBM industry.

We help LBM dealers create loyal customers.

Serve your customers with tools to make them the hero.

...View & download orders and quotes online from anywhere

...View real-time pricing and rewards discounts 24/7

...Peruse different products options through multiple EDI integrations

...Capitalize on rewards for better prices - and better margins.

...Access information 24/7, from anywhere.

...Pay statements or balances on their own terms.

Are you making your customers' jobs easier?

Reduce the chaos in their world so they shine for their clients.

Chaos for Contractor Chris....

...becomes order through the help of Dealer Dan.

Chris & Dan are now Two Peas in a Pod.

Talk to one of our industry experts

Provide a seamless experience for your customers so they can focus on their clients.

Offer convenience through digital document availability, real-time inventory counts, and margin control with software built specifically for the LBM industry.

Provide a seamless experience for your customers so they can focus on their clients.

Offer convenience through digital document availability, real-time inventory counts, and margin control with software built specifically for the LBM industry.