Fort Worth, Tex.— ECi Software Solutions, a leader in cloud-based business management solutions, today announced the availability of MobileTech software, a new native mobile app for e-automate® software users. The app will streamline the process of managing service calls by providing service technicians with real-time, remote access to customer data and enabling them to create, view and address service calls from any location.
E-automate software helps thousands of dealers simplify and centralize complex business processes, giving a holistic view into operations and helping eliminate redundancies. With MobileTech, dealers will now have access to a mobile app that is completely integrated with their ERP software, allowing them to give the best possible customer service from anywhere, at any time. Customer and equipment history will be available in its entirety, making it easy for technicians to look up past customer data. The mobile app also includes a GPS feature so service technicians can map service call and tech activity; a search functionality to quickly look up part location and availability; a service call recording and time tracking capability; and a live chat feature allowing technicians to communicate with one another. As a result, technicians will be able to resolve even more calls per day, increasing customer satisfaction and ultimately saving time.
For more information about MobileTech, users can register for a webinar on how it can be used to reduce the cost of service delivery, taking place Tuesday, April 2 at 11:00 a.m. ET.
In addition to the app launch, ECi has also added a QuickDeal integration and a MobileMapping feature to each of the company’s field service software solutions, which includes e-automate, FMAudit® and PrintFleet®. These new solutions will help users create better proposals and understand the total cost of ownership for devices, giving them the ability to increase margins and win more business.
To learn more about how to leverage these new solutions, users can register for the ECi webinar on QuickDeal and MobileMapping, taking place Thursday, March 28 at 11:00 a.m. ET.
“We know that service management is an extremely important aspect of our customers’ businesses and want to ensure they have the latest in service management technology,” said Laryssa Alexander, Division President, Field Service. “With the launch of our new native mobile application, all of our e-automate customers will be able to take advantage of GPS, chat, real-time customer and equipment details and more all from their Android or iOS devices. Additionally, with the new QuickDeal and MobileMapping solutions, our entire user base will be empowered to access critical device data to make better assessments and ultimately grow their businesses.”
To learn more about ECi’s field service solution suite, visit: www.ecisolutions.com/vertical-markets-served/field-service/.