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ECi Enhances Naverisk RMM & Service Desk Features

Naverisk 2017 includes improved usability, user interface, RMM, integration and remote access

Fort Worth, TX ECi Software Solutions (, a leader in industry-specific information technology solutions, today announced the release of Naverisk 2017, its all-in-one remote monitoring, management (RMM) and service desk solution for managed service providers (MSPs). Building on innovation from its last release in December 2016, Naverisk 2017 continues the advancement of its technology management capabilities and provides significant enhancements to usability, user interface, RMM, integration and remote access features. 

“Naverisk 2017 takes a great step forward to deliver major improvements and additional capabilities for MSPs using our solution,” said Mike Inzerillo, Managing Director of Naverisk. “Customers who upgraded to 2017 are already enjoying the new benefits in the areas of remote control, SNMP monitoring, Linux/Unix monitoring, workflow automation and more, all accessed using a refreshed user interface.”

 Noteworthy enhancements to the latest release of Naverisk include:

  • Refreshed user interface for improved usability and faster response time
  • Bundled premium remote control (via Splashtop®) upgrade offered at no additional cost
  • Enhanced ticketing and workflow capabilities to afford better automation and branding controls
  • Rebuilt SNMP and Linux agents to provide advanced monitoring right out of the box
  • Upgraded functionality to core platform resulting in improvements in stability and responsiveness
  • Integration with ECi e-automate® software 

Inzerillo largely credits the success of this release to Naverisk’s customer base, stating “The consistent guidance and feedback from our customers, particularly during the open beta process, helped shape this release and the Naverisk 2017 solution into one of the best combined RMM and Service Desk solutions on the market today.” 

Mark Funchion, Director of Technology for University Office Technology, noted that “The new look is amazing!  I can’t wait to integrate with ECi e-automate and take this to a new level. I am excited to see upgrades that put Naverisk where I hoped it would be 15 months ago when I chose it over LabTech and ConnectWise.” 

The Naverisk 2017 RMM & Service Desk solution is now available for upgrade for all on-premise customers. Naverisk customers using the cloud interface are scheduled for upgrade this weekend. 

For more information about the benefits of Naverisk 2017, please visit the website.

About ECi

provides industry-specific business management software and services, focusing on cloud-based technologies. For 30+ years, ECi has served small to medium sized manufacturing, wholesale/retail distribution, building and construction, and field and IT services organizations. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices throughout the U.S., England, the Netherlands, Australia and New Zealand. For information, email, visit or call (800) 959-3367. 

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