Cambridge, England— ECi Software Solutions Ltd (www.ECi.eu) today announced that Trudy Greygoose has joined the company and will assume the day-to-day senior consultant role for the office products division of ECi in Europe.
No stranger to ECi or office supplies, industry veteran Greygoose has spent more than 27 years working in OP dealerships. “I have pretty much grown up in the industry and know ECi
” said Greygoose. “Having worked for prominent Progress clients including Garner Bennett T&H Office, JG Fenn and, more recently, for a dealer who used Prima, I know the challenges faced by the dealer community and understand how to get
working well in a business. From my own
I would say that ECi’s software solutions are head and shoulders above the competition and still, by far, the number-one choice for dealers. Their powerful end-to-end software platforms really will substantially reduce operational costs and improve margins, and I look forward to working with dealers to help them get the most out of their software investment.”
Paola White, VP Sales and Marketing (Europe) for ECi commented, “Trudy and I have a very long history. As a customer, she always made great demands on our software, and I know for sure she will work tirelessly in getting ECi customers to adopt best practices and really get the software working optimally in their businesses.”
Satisfaction Manager for ECi in Europe, remarked, “At ECi we work continuously to improve client relations and communications. We have made great strides in Support and now we’re starting to heavily focus on Professional Services. By strengthening the Account Management team with recruits such as Trudy, we are better equipped to visit the customer install base to share ECi’s good news as well as the latest product enhancements. It’s vital that our Account Managers become trusted customer advisors; there will be more emphasis on identifying potential business pains and ensuring our software meets their needs now and into the future. Part of this plan will be to re-introduce detailed business reviews, where we work on a one-on-one basis to ensure customers
their software investment as well as to extend our customer training offering in a cost-effective way.”