7:00 a.m. to 7:00 p.m. Eastern Time, Monday through Friday 9:00 a.m. to 4:00 p.m. Eastern Time, Saturday
After hours emergency support requires additional fee
Support portal: To create a support ticket, update a ticket, view ticket status and download the latest software release: https://support.ecisolutions.com
Support e-mail: firstname.lastname@example.org
Toll free: 800-588-5128
Note: If leaving a message, be sure to include your name, store name, phone number, and description of the issue. If it is a “store/counter/credit card down” issue, please state that information clearly, in order to have the issue prioritized correctly.
RockSolid POS Technical Support4400 Alliance Gateway Ste 154Fort Worth, TX 76177
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